Billing Terms
Debit Order is Hetzner’s preferred payment method. Should you choose to pay annually using this payment method, you will receive a 3% discount on your annual web hosting fee.
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It is only possible to have one payment method for your services with Hetzner (e.g should you elect to pay via debit order, then all your services will be charged using this single method of payment.)
| Payment Options | Hetzner Contract |
|---|---|
| Monthly debit order | Monthly (30-day notice period) |
| Quarterly debit order | 30-day moneyback guarantee |
| Bi-annual debit order | SLA includes refunds for under-delivery. |
| Annual debit order: 3% discount |
Preferred Payment Method
Hetzner’s preferred payment method is via debit order. Our automated billing system offers a convenient and secure debit order facility.
Customers who elect to pay annually via debit order will receive a 3% discount on their annual hosting fees.
Updating your Details
It is vitally important that your details are kept up to date to ensure receipt of invoices and notifications.
Updating your banking & contact details is easy and convenient with konsoleH:
- Simply log onto konsoleH and click on ‘Account Admin‘.
- Select one of the options on the left hand menu which enables you to update your ‘Account Holder‘ contact details, your preferred ‘Payment Method‘, and your ‘Banking Details‘.
Defaulting on Payment
If payment is not received within a seven day period from date of invoice, a series of email notifications is sent as a reminder of the outstanding payment. Hetzner will give the customer a few more days to settle the account.
Should payment not be forthcoming, the hosting service(s) will be suspended and subsequently terminated. Hetzner will accept no responsibility for any loss of data or transactions during this period.