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Example: How do I setup my email account
Email Setup Guides
These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.
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Take the tourEmail Authentication
Hetzner uses email authentication when sending emails. This prevents your mail server from being used by unauthorised users. Information is provided on how to setup your email client to support this functionality.
- I receive ‘Remote server does not support TLS code(500)’: using Gmail to send my domains email?
- I receive a ‘550 relay not permitted’ error message; how do I enable SMTP Authentication?
- What can I do if my mail program doesn’t work properly with an SMTP Authentication set-up?
- What is ‘SMTP Authentication’ and how does it work?
- Why am I not able to send mail, I’m a Mweb subscriber and haven’t made any changes?
- Why does Hetzner use ‘SMTP Authentication’?