How do I get the ‘Authorisation Code’ for my domain? Print
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If you want to transfer your domain name away from Hetzner and require it’s Authorisation Code, you would need to complete Hetzner’s termination procedure. The termination procedure is available via konsoleH at Admin Level login.

Terminating .com, .net, .info, .org, .biz domain names via konsoleH:

  1. Browse to konsoleH (http://myaccount.hetzner.co.za)
  2. Login with your Customer number or email address and Management password
  3. Select or search for a domain name in the ‘Hosting Services’ tab
  4. Select ‘Manage Services’
  5. Select ‘Terminate Package’ and click next
  6. Select ‘Terminate hosting and transfer domain’ from the dropdown box
  7. The Authorisation Code will be emailed to the profile owner of the domain; this code will be essential at a later stage to accept the transfer request
  8. The domain will be unlocked with the registrar which will allow the transfer to progress
  9. Select a reason for terminating your account from the dropdown list
  10. If ‘Other’ is selected, please provide your reasons before proceeding to the next screen
  11. A confirmation screen verifies that your hosting account has been scheduled to transfer away from Hetzner’s servers within 30 days and the email address to where the Authorisation Code has been sent

If you have not received your Authorisation Code after following this process, please contact .(JavaScript must be enabled to view this email address)

Important:

  • Ensure that you have a copy of your website content and email as it will be deleted from our servers 30 days after Hetzner has received your termination request
  • Hetzner remains committed to providing superior service levels. Providing Hetzner with your reason(s) for terminating a package will assist us in improving our service. We would greatly appreciate your feedback.

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