How do I give certain individuals authority over aspects of my hosting account?
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Hetzner will only take instruction from authorised contacts on a client profile. If an unauthorised contact attempts to effect changes, they will be referred to the authorised contact.
To give additional contacts specific authority over your hosting accounts or servers:
- Browse to konsoleH (http://myaccount.hetzner.co.za)
- Login with your Client number and Management password
- Select the ‘Account Admin’ tab (top right)
- Select ‘Manage Contacts’ from the left-hand menu
- Select ‘Add’
- On the ‘Add Contact’ screen that appears, complete all the fields and select whether this contact is an Authoritative, Billing and/or Technical Contact.
Different email addresses can be specified for a single contact person, ensuring that they receive correspondence for that specific contact type.
For example, the same individual may wish for their invoices to be sent to .(JavaScript must be enabled to view this email address) and their newsletter to go to .(JavaScript must be enabled to view this email address), both being the same person but having two separate email addresses. The alternative email address replaces the default email address listed for the contact, relevant to that specific contact type only.
Remember to select ‘Save’ once all the details have been entered.
- A maximum of 5 Technical Contacts are allowed per domain/server.
- It is not possible to delete the Profile Owner.
- Editing a contact’s details in one section, will automatically update the contact’s details everywhere.
- If any details of the Profile Owner or Authoritative contacts are edited or deleted, an email will be sent to the Profile Owner as confirmation of the changes. If the Profile Owner’s email address is changed, a confirmation email will be sent to the old and new email address.
- For increased security, the Profile Owner or Authoritative contacts are solely responsible for affecting changes to contacts.
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