May I give more individuals access rights to my Hetzner hosting account?
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Should you wish to give certain individuals authority over aspects of one or more of your hosting accounts or servers, you can make use of the ‘Update Contacts’ feature in konsoleH. Here you can setup and maintain a list of additional contacts for your hosting portfolio under the following groups:
- The Profile Owner: This person is the individual who originally signed up with Hetzner (or has subsequently taken on this role) and is considered to be the legal owner of the Hosting Account. The Profile Owner has full rights to request any information from Hetzner, with ultimate say over the profile. As the legal owner or company representative, they are responsible for the payment of any invoices on the account.
- The Authoritative Contact:This person has been given permission by the Profile Owner to access all information at all levels on the customer profile - complete access to konsoleH will be given. This is normally a person trusted explicitly by the Profile Owner and has the ability to add or remove other contacts, place new orders and terminate services.
- The Billing Contact: This person may request information relating to payments and invoices. However, s/he is not authorised to change the payment method or banking details. This contact receives regular invoices that are emailed at various intervals. Access to konsoleH will not be permitted.
- The Technical Contact: This person is given access to information relating to a specific domain, normally FTP and mailbox details. Domain Level access to konsoleH will be allowed. The Technical Contact is also given Data Centre access should this be applicable. Technical Contacts are automatically added to each new domain that is ordered via konsoleH, but can be amended afterwards.
With these records, Hetzner can verify if a contact is authorised to receive the information or assistance s/he requests, thereby ensuring that valuable customer and account information is not given to an unauthorised person. Contact Centre agents will only act on request from verified contacts, as listed within your konsoleH control panel.
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