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What privileges do contacts have?
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||Auth Contact||Billing Contact
|Instruction for Profile changes via authorised email address||Yes||Yes||No||No|
|Instruction for password changes via email address||Yes||Yes||No||No|
|Place new orders and terminate services||Yes||Yes||No||No|
|Voting tickets (Hetzner’s ticketing system)||Yes||Yes||No||No|
|Authorising domain whois changes||Yes||Yes||No||No|
|Authorised to change the payment method or banking details||Yes||Yes||No||No|
|Receives a copy of invoices|| On request
|| On request
|Can request information relating to payments and invoices||Yes||Yes||Yes||No|
|Responsible for the payment of any invoices on the account||Yes||No||No||No|
|Authorised for all domains||Yes||Yes||No||No|
|Authorised for specific domain (passwords, logs, database access etc)|| All domains
|| All domains
||No||Yes - for authorised domains only|
|FTP and Mailbox Password changes via authorised email address||Yes||Yes||No||
Yes - for authorised domains only
|Legal owner of the Hosting Account||Yes||No||No||No|
|konsoleH Admin Level Access||Yes||Yes||No||No|
|konsoleH Domain Level Access||Yes||Yes||No||Yes - for authorised domains only|
|Data Centre Access (confirmed appointment only)||Yes||Yes||No||Yes - for authorised servers only|
- Why have I not received payment reminders via SMS or email?
- Who is the 'Authorised Contact' for my web hosting account?
- Where can I access a history of all my Hetzner invoices (statement overview)?
- What privileges do contacts have?
- What is the difference between my FTP and Management passwords and how do I reset these?
- What is my Client / Customer number and Management password?
- May I give more individuals access rights to my Hetzner hosting account?
- I have misplaced my konsoleH login details. What should I do?
- How do I update my account and contact information?
- How do I merge multiple Hetzner profiles?
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