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You are here: Home > Payment and Accounts > Account Information

 Privileges                       
Profile Owner    
Auth Contact Billing Contact
Tech Contact
Instruction for Profile changes via authorised email address  Yes  Yes  No  No
Instruction for password changes via email address  Yes  Yes  No  No
Place new orders and terminate services  Yes  Yes  No  No
Voting tickets (Hetzner’s ticketing system)  Yes  Yes  No  No
Authorising domain whois changes  Yes  Yes  No  No
Authorised to change the payment method or banking details  Yes  Yes  No  No
Receives a copy of invoices  On request
 On request
 Yes  No
Can request information relating to payments and invoices  Yes  Yes  Yes  No
Responsible for the payment of any invoices on the account  Yes  No  No  No
Authorised for all domains  Yes  Yes  No  No
Authorised for specific domain (passwords, logs, database access etc)  All domains
 All domains
 No Yes - for authorised domains only
FTP and Mailbox Password changes via authorised email address  Yes  Yes  No Yes - for authorised domains only
Legal owner of the Hosting Account  Yes  No  No  No
konsoleH Admin Level Access  Yes  Yes  No  No
konsoleH Domain Level Access  Yes  Yes  No Yes - for authorised domains only
Data Centre Access (confirmed appointment only)  Yes  Yes  No Yes - for authorised servers only

 

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