How do I restore a backup of my site content / database?
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The konsoleH Restore Backup tool provides you with access to restore files and databases with ease. Backups are kept for up to 2 weeks with incremental backups processed daily.
To restore a backup of your site content:
- Browse to konsoleH (http://myaccount.hetzner.co.za)
- Login with your Customer number or email address and Management password
- Select or search for your domain name in the ‘Hosting Service’ tab
- Select ‘Manage Services’ from the left-hand menu
- Select ‘Restore Backup’ under ‘Services’
- Select ‘Files’ or ‘MySQL databases’
- If you are restoring a database, select the database you would like to restore.
- Choose the time stamp of the backup.
- If you are restoring files:
- Choose between ‘Restore all files from the public_html directory’ or ‘Restore individual files / directories’.
- If selecting individual files, a search box will appear with a list of the files available to restore. Select one and continue to the next step.
- Choose how the files should be restored by selecting either ‘Create a new directory for the restored files’ or ‘Restore files in the original directory and overwrite/delete existing files’.
- Click on ‘Restore’. The duration of the restore process is dependent on the file size. Remain on this page until the restore is complete.
- Once the restore is complete a new message will appear on screen with information regarding where the restored file(s) can be found.
Note:
- Our backups are intended for emergency situations. You should not rely on our backups as the only copy of your content. When restoring a backup, should you opt to replace a current file, folder or database, it is important to note that you will lose any new information created after the time of the backup.
- Keeping restored content in your folders will affect your disk usage, we recommend removing additional files once you have completed the necessary updates.
- Should you want email restored, please request assistance from our Support Department by emailing .(JavaScript must be enabled to view this email address).
Should you experience difficulty while using this tool, please be aware that:
- You may not find a particular backup listed in the available revisions as a backup may have failed to complete.
- Why Should I store a separate copy of my website backups off-site?
- Why doesn’t Hetzner guarantee backups?
- What steps should a customer take to prevent data loss?
- What is Hetzner’s Backup service?
- What Backup service do you offer to TruServ™ customers?
- How long does Hetzner keep backups?
- How do I restore a backup of my site content / database?
- How do I move my CMS based website to another domain on a Hetzner server?
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