Why doesn’t Hetzner guarantee backups? Print
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Should a particular backup fail, it is not always possible to re-run the backup within the available backup window (i.e. backups can cause performance issues on servers if run during busy periods).  This can result in the backup for a particular day not being available, with the only option to use an older backup for restore purposes.

A further factor is that should a catastrophic failure occur on a backup server itself, all Web/mail servers that made use of that server for backups, will not have any backups until a new full backup is run to a new backup server.  Due to the volumes of data involved, this process can take up to 24 hours.  It will not be possible to offer customers a backup restore before this process is complete, leaving them with the option to revert to their own backup copies. Fortunately the likelihood of such a failure occurring is extremely small.

Hetzner does offer customers a reliable and cost effective service where we do routinely achieve an over 90% success rate on all our backups.

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