How does Hetzner’s Billing Cycle work? Print
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  • Choose between ‘Debit Order’ or ‘Cash’ payment.
  • Cash payments are possible only if you intend to pay annually in advance.
  • Hetzner’s automated billing system offers a convenient and secure Debit Order payment option on a monthly or annual billing cycle.
  • Should you choose to pay annually by debit order or cash, you qualify for 3% discount.
  • You can modify your chosen payment method at any time, conveniently and securely via your konsoleH control panel.
  • When you place your order online, your hosting account is activated instantly. You are not required to settle payment immediately. Payment is only due on receipt of invoice or, for debit orders, on the first working day of the month.

Debit Order

  1. Provide Debit Order Instruction via Secure Online Submission. If fees will be collected by “debit order”, banking details are entered online, secured by a 128bit strong THAWTE SSL certificate.
  2. Hetzner Dispatches Tax Invoices on approximately the 20th of every month, invoices are generated by our automated billing system and dispatched to the email address provided on your order.
  3. You can modify your email address via your konsoleH control panel. It is imperative that you maintain the correct contact details for your account.
  4. Client “Inquiry Period”: In keeping with ‘best practices’, we offer approximately 3 days for clients to raise queries (if any) regarding the latest invoices.
  5. Final Check and Delivery to Multi-Data: Around the 23rd, the monthly amount to be debited, undergoes a final check and is delivered to Multi Data. Once banking details have been delivered to Multi Data no changes can be made.
  6. Who is Multi-Data? Multi Data is a subsidiary of Sanlam and has been collecting Hetzner’s debit orders since 1999. Multi-Data has a suitable administrative/technical infrastructure and is one of the most respected and trusted suppliers in their area of expertise. Why the 23rd? This date (which can vary according to the weekends or public-holidays) is stipulated on a monthly basis by Multi-Data, allowing sufficient time for administrative processing.
  7. On the first working day of every month, your bank account is debited with the correct amount.

Cash Payment:

  1. Choose to settle payment ‘By Invoice’ (cash). Cash payments are possible if you intend to pay annually in advance.
  2. Use your Customer number as payment reference. Do not send your proof of payment but visit your konsoleH control panel to indicate that payment was made. Select ‘Statement Overview’ found under ‘Account Admin > Billing’ and tick the ‘Payment Made’ box.  Note that payment is automatically allocated to the oldest outstanding invoice first.
  3. Hetzner Dispatches Tax Invoices on approximately the 20th of every month, invoices are generated by our automated billing system and dispatched to the email address provided on your order. With this payment method, Hetzner’s banking details will be printed on the tax invoice.
  4. You can modify your email address via your konsoleH control panel. It is imperative that you maintain the correct contact details for your account.
  5. In keeping with ‘best practices’, we offer approximately 3 days for clients to raise queries (if any) regarding the latest invoices.
  6. New Clients: Invoices are generated within 24 hours and dispatched overnight to the email address provided on your order. Payment must be settled within 7 days. Existing Clients: On approximately the 20th of every month, invoices are generated by our automated billing system and dispatched to the email address provided on your order.
  7. Your cash invoice allows 7 days for payment.
  8. You are welcome to query invoices at any time. We take accurate billing very seriously and stand accountable to you, the client, in winning your trust and ensuring your comprehensive understanding.

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