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On approximately the 20th of every month, invoices are generated by our automated billing system and dispatched to the email address provided on your order, if you elected to pay via debit order.

If you have elected to pay Cash Annually, invoices are generated immediately and dispatched to the email address provided on your order. Settlement is due within 7 days of invoicing.

The following are cases where the above may not be clearly applied:

Scenario 1: Transfers

Your domain status impacts on when you receive your invoice. A common reason for a delay is that your domain may be in the transfer process.

To check the status of your domain via konsoleH:

  1. Browse to konsoleH (http://myaccount.hetzner.co.za)
  2. Login with your Customer number or email address and Management password
  3. If your list of domains does not display immediately, select ‘Transfer’ from the ‘Show me’ drop down menu
  4. If your status is on ‘Transfer’, this would mean that your domain is still in the transfer process

Your invoice will be generated in the following invoicing period, once the transfer of the domain is complete. If your transfer is not successful you may want to investigate the reasons for the transfer being rejected.


Scenario 2: Credit card payments

If you place your order and provide us with credit card details at the time of your order, you would have done so with the debit order payment option.
In that case it is not considered a ‘Cash’ transaction and your credit card will not be debited immediately. Your account will be debited following our standard debit order process and you will receive your invoice in the following invoicing period.


Scenario 3: Account Upgrades

If you upgrade your domain to a higher package type, our system will calculate the new hosting fees (Quarterly, Biannual or Annual option) and charge your new hosting fees when our monthly invoicing occurs.

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