Why am I not able to send mail, I’m a Mweb subscriber and haven’t made any changes?
Print Email
Email this article
Close
Email this article
CloseYou are here: Home > Email Support > Email Authentication
Mweb recently made changes to reduce spam and virus-generated email that prevents mail being sent via port 25 on external SMTP servers, such as Hetzner’s e.g. smtp.your-domain.com.
In future, when sending mail through Hetzner’s servers, make use of port 587. Alternatively, Mweb subscribers can use port 25 with smtp.mweb.co.za .
To adjust your SMTP or SMTP server port, please view Hetzner’s email guides for instructions on how to adjust your mail client.
Was this information helpful?
Yes NoThank you for your feedback
We are delighted to find that our article resolved your query.
Thank you for your feedback
We will resolve your query as soon as possible.
Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.
