Search our Help Centre
Example: How do I setup my email account
What can I do if my mail program doesn’t work properly with an SMTP Authentication set-up?
Email Setup Guides
These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.
View guides
Suggestion Box
Do you have a suggestion on how we can make our service or product offering even better? Let us know by completing our simple Suggestion Box form.
View form
konsoleH™
Our award winning proprietary control panel empowers customers to manage their hosting environment.
Take the tourIf you’re accessing your Hetzner account through an ISP, you can use their SMTP server for sending mail rather than using Hetzner’s server. You would still retrieve your mail using POP3 from our server, but any outgoing mail would be sent through your dialup provider’s mail server. This bypasses any authentication restrictions.
You’ll need to know the address of your ISP’s SMTP server (usually mail.your-isp.com). Find the option in your mail client where you can set the SMTP or outgoing mail server name and change it. Be careful not to change the POP3 or incoming mail server name as this would prevent you from being able to retrieve your Hetzner acount’s mail.
If you need any assistance with this step, you are welcome to contact us or ask your dial-up provider how to configure your mail client to use their SMTP server.
Related articles
- Why does Hetzner use 'SMTP Authentication'?
- Why am I not able to send mail, I’m a Mweb subscriber and haven’t made any changes?
- What is 'SMTP Authentication' and how does it work?
- What can I do if my mail program doesn't work properly with an SMTP Authentication set-up?
- I receive a '550 relay not permitted' error message; how do I enable SMTP Authentication?
- I receive 'Remote server does not support TLS code(500)': using Gmail to send my domains email?
Was this information helpful?
Yes NoThank you for your feedback
We are delighted to find that our article resolved your query.
Thank you for your feedback
We will resolve your query as soon as possible.
Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.