How do I update my FTP Backup password for my TruServ™? Print
Submit Cancel
Email this article

Close

You are here: Home > Website Support > Passwords

It is good practice to change your passwords every 30 to 60 days to prevent unauthorised access to your information.

To change your FTP Backup password for your TruServ™ server follow these steps:

  1. Browse to konsoleH (http://myaccount.hetzner.co.za)
  2. Login with your Client number or email address and Management password
  3. Select or search for your applicable TruServ™.
  4. Select ‘Manage Services’ in the left-hand menu
  5. Select ‘FTP Backup’
  6. Click on ‘Reset Password’
  7. Follow the steps in the wizard (ensure you use a strong password).

Please note: Hetzner will only accept strong passwords. To ensure your password is strong make sure you adhere to the following guidelines:

  • Use both upper and lower case letters.
  • Incorporate numbers or punctuation marks.
  • Use at least one special character: ! @ # $ % * ( ) - + = , < > : : “ ‘ .
  • Ensure it is at least 8 characters long.
  • Do not use your username, email address or domain names associated with your profile.
  • Do not use your personal information, such as name, phone number, ID number, special dates, address or names of anyone you know.
  • Use different passwords for you various hosting services.
  • Use a word or phrase you can remember easily, but would be very difficult for anyone else to guess.

Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image:
ID Number:
 

Related articles

  • Why is konsoleH prompting for a strong password when I create or update a mailbox password?
  • What settings can I change with MailAdmin in Webmail?
  • What is the difference between my FTP and Management passwords and how do I reset these?
  • What is my Client / Customer number and Management password?
  • What is a secure password and how do I ensure that I am using a strong password?
  • What if I lose my Management password?
  • The FTP passwords that display in konsoleH are not correct.
  • I have misplaced my mailbox password. What should I do?
  • I have misplaced my konsoleH login details. What should I do?
  • How do I update my FTP Backup password for my TruServ™?

    • Hosting for Beginners

      Step-by-step guide to hosting with Hetzner.

      VIEW NOW

    • Application Tutorials

      Use our installation guides to get up and running.

      VIEW NOW

    • Login Now

      Our award winning proprietary control panel empowers customers to manage their hosting environment.

      Take the Tour

    • Contact Us

      support@hetzner.co.za

      Phone: 0861-0861-08
      Fax: 0861 0861-09
      Contact Us