Search our Help Centre
Example: How do I setup my email account
Email this articleClose
What is a secure password and how do I ensure that I am using a strong password?
Email Setup Guides
These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.View guides
Do you have a suggestion on how we can make our service or product offering even better? Let us know by completing our simple Suggestion Box form.View form
Our award winning proprietary control panel empowers customers to manage their hosting environment.Take the tour
Strong passwords make use of multiple rules to provide a random string of characters that are used to secure access to your personal information. A username and password is the most commonly used method to confirm a person’s identity. Strong passwords are your first line of defence against unauthorised access to your accounts.
Please consider the following when managing access to your mailbox or hosting account:
- Change your password regularly as this limits the amount of time available to compromise or continue access to your secure information. Changing your password at 30 to 60 day intervals is considered good practice.
- Dictionary words in any language allow criminals to rapidly detect your access information via use of sophisticated tools which allow them to guess passwords that are based on words in multiple dictionaries, including words spelt backwards, common misspellings and substitutions.
- Each character that you add to your password increases the protection that it provides. A strong password is at least 8 characters in length.
- Combining letters, numbers and symbols makes the password harder to guess. The greater the variety of characters that you have in your password the better, for example, upper case (A-Z), lower case (a-z) and numerals (0-9).
- Avoid using number sequences or repeated characters eg. ‘12345678’, ‘22222222’, ‘abcdefg’. Adjacent letters on your keyboard should also be avoided.
- Look-alike substitutions of numbers or symbols do not fool criminals who know enough to try and crack your password by these common replacements, eg. avoid replacing an ‘a’ with ‘@’ or an ‘o’ with a ‘0’ as in ‘P@ssw0rd’. These substitutions can however be effective when combined with other measures, such as length, misspellings or variations in case.
- Always keep password information in a safe place.
- Why is konsoleH prompting for a strong password when I create or update a mailbox password?
- What settings can I change with MailAdmin in Webmail?
- What is the difference between my FTP and Management passwords and how do I reset these?
- What is my Client / Customer number and Management password?
- What is a secure password and how do I ensure that I am using a strong password?
- What if I lose my Management password?
- The FTP passwords that display in konsoleH are not correct.
- I have misplaced my mailbox password. What should I do?
- I have misplaced my konsoleH login details. What should I do?
- How do I update my FTP Backup password for my TruServ™?
Was this information helpful?Yes No
Thank you for your feedback
We are delighted to find that our article resolved your query.
Thank you for your feedback
We will resolve your query as soon as possible.
Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.