Why is my account still reflecting as outstanding, I have made payment and ticked ‘Payment Made’? Print
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There are a number of reasons why your account may still be reflecting as outstanding:

  • Your payment may not yet reflect on our bank statement. Please make allowance for transfer delays between financial institutions.
  • If your payment was made more than 3 days ago, it is possible that it was allocated to an older outstanding invoice. You may refer to the automated receipts sent to you for all payment allocations.
  • It is possible that your reference or the account number used was incorrect.  Confirm the details of your payment and then contact Hetzner’s Billing department.
  • Hetzner’s policy is that the oldest outstanding invoices are settled first. It is possible that your payment was allocated to an older outstanding invoice. You may refer to your automated receipts to confirm where you payment was allocated to.

 

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