My account has been suspended but I have made a payment, what should I do? Print
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Log in to konsoleH and indicate that you have made a payment:

  1. Browse to konsoleH (http://myaccount.hetzner.co.za)
  2. Login with your Client number or email address and Management password
  3. Select the ‘Account Admin’ tab on the right hand side
  4. Select ‘Billing’  from the left hand menu.
  5. Select ‘Statement Overview’ and tick the ‘Payment Made’ box.
  6. Our system will automatically activate your account in the next few minutes.  Allow 10 minutes for the system and if your account still appears as suspended then clear your cache by holding in the ‘Ctrl + F5’ keys simultaneously.

Note: 

  • Should your payment not reflect on our bank statement in three days after you have selected the ‘Payment Made’ Tool, your invoice will roll back to ‘Final Reminder’ status and risk possible suspension again.
  • There are a number of reasons why your account has been suspended. It is important to note that it remains your responsibility to ensure that you have used the correct account and payment reference so that we can correctly match your payment to your profile.

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