What happens if Hetzner only receives part payment? Print
Submit Cancel
Email this article

Close

You are here: Home > Payment and Accounts > Payments

A part payment will be updated to your oldest outstanding invoice. Should the balance remain outstanding and the invoice reaches Deactivation status, all services listed on the partially paid invoice will be suspended and eventually terminated should the full amount due not be settled. If only a part payment was received the automated reminders for payment will persist until the account is terminated. For continued hosting services, Hetzner requires invoices to be settled in full.

Once a payment reflects on Hetzner’s bank statement we will send an automated receipt acknowledging payment. This email will indicate the invoice number where the payment was allocated to, and should there be further outstanding invoices, the invoice numbers and amounts due are also indicated.

Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image:
ID Number:
 

Related articles

  • Why is my COZA zone not published?
  • Why is my account still reflecting as outstanding, I have made payment and ticked 'Payment Made'?
  • Why have my services been suspended if I have paid?
  • Why doesn't Hetzner offer a 'cash monthly' payment option?
  • Why does my debit order amount differ from month to month?
  • Why do I receive payment reminders if my invoice is paid?
  • Why can't I find a tick box to indicate that I've made a payment?
  • What will happen if I do not use the payment made tool?
  • What should I do if my online VCS credit card payment was unsuccessful?
  • What should I do if I have made a part payment and have selected the Payment Made Tool?

    • Hosting for Beginners

      Step-by-step guide to hosting with Hetzner.

      VIEW NOW

    • Application Tutorials

      Use our installation guides to get up and running.

      VIEW NOW

    • Login Now

      Our award winning proprietary control panel empowers customers to manage their hosting environment.

      Take the Tour

    • Contact Us

      support@hetzner.co.za

      Phone: 0861-0861-08
      Fax: 0861 0861-09
      Contact Us