What methods are available for settlement of cash invoices? Print
Submit Cancel
Email this article

Close

You are here: Home > Payment and Accounts > Payments

1. Direct deposit at the bank or via EFT

All cash paying customers must use their Customer number as a reference when making payments via EFT rather than the Hetzner invoice number.

Proof of payment via email or fax is no longer required. Once payment has been made, we request that you visit the konsoleH™ Control Panel, select ‘Statement Overview’ found under ‘Account Admin>Billing’ and tick next to the invoice that you have just paid.

2. Cheque Payment

We do accept cheque payments. These may be posted to Hetzner or paid directly into our account.

Our postal address:

Hetzner Billing
PO Box 3450
Durbanville
7551
South Africa

Our bank account details:

Hetzner (Pty) Ltd
ABSA Bank
Branch Code 63 20 05
Account No. 916 685 6924


Should a cheque be returned as unpaid, the invoice is immediately updated as outstanding and the client contacted to re-deposit the outstanding charges. The returned cheque is posted back to the client once received back from the bank.

3.Credit Card payment via VCS

A ‘Pay Now’ link is available on all cash invoices. When selected, the client is taken to the secure online VCS facility, where they will be asked to enter their credit card details for payment. The following credit cards are accepted through this payment facility: Visa, Master, Diners and Amex.

Accepted Currencies:

ZAR (South African Rand)
USD (United States Dollars)
GBP (Great Britain Pounds)
EUR (Euro)

The VCS system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card. The bank will request a secret pin from the cardholder in order to confirm identification. This pin is the number that you received together with your card.

Once payment has been made successfully, the invoice is automatically updated as ‘paid’. The Billing department will be notified should a VCS payment fail for some reason and the client will be contacted.

Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image:
ID Number:
 

Related articles

  • Why is my COZA zone not published?
  • Why is my account still reflecting as outstanding, I have made payment and ticked 'Payment Made'?
  • Why have my services been suspended if I have paid?
  • Why doesn't Hetzner offer a 'cash monthly' payment option?
  • Why does my debit order amount differ from month to month?
  • Why do I receive payment reminders if my invoice is paid?
  • Why can't I find a tick box to indicate that I've made a payment?
  • What will happen if I do not use the payment made tool?
  • What should I do if my online VCS credit card payment was unsuccessful?
  • What should I do if I have made a part payment and have selected the Payment Made Tool?

    • Hosting for Beginners

      Step-by-step guide to hosting with Hetzner.

      VIEW NOW

    • Application Tutorials

      Use our installation guides to get up and running.

      VIEW NOW

    • Login Now

      Our award winning proprietary control panel empowers customers to manage their hosting environment.

      Take the Tour

    • Contact Us

      support@hetzner.co.za

      Phone: 0861-0861-08
      Fax: 0861 0861-09
      Contact Us