What payment methods are accepted by Hetzner? Print
Submit Cancel
Email this article

Close

You are here: Home > Payment and Accounts > Payments

Customers can choose one payment method for their Profile. There are only 2 payment options to choose from, which are listed below.

Option 1 - Cash: Yearly (in advance)

  • If the above payment option is selected, a Tax Invoice is immediately issued to the client after conclusion of the ordering process.
  • Invoices are generated by our semi-automated billing system and dispatched to the email address provided on the Profile.
  • Hetzner’s banking details are included on the invoice for EFT or in-branch deposits. Payment may also be made online via the VCS Credit Card facility (link included on the Tax Invoice).
  • Use the Customer number as a reference when making payments via EFT. Login to konsoleH and confirm payment has been made.
  • Customers have 7 days to settle payment from the date of invoicing.

Option 2 - Debit Order: Monthly, Quarterly, Bi-annually, Yearly

  • If any of the above payment options are selected, a Tax Invoice is only emailed to the client on conclusion of the month-end billing run.
  • On approximately the 20th of every month, invoices are generated by our semi-automated billing system and dispatched to the email address provided on the Profile. This invoice will include all new orders, domain registrations, domain renewals and recurring monthly charges on the Profile for that specific month.
  • A 2-3 days ‘enquiry period’ follows, where customers can raise queries (if any) regarding their latest invoice.
  • During those 2-3 days, additional invoices are created for newly ordered domains, which could result in certain customers receiving multiple invoices.
  • The Debit Order collections file is created, and submitted to MultiData for processing. Collection always takes place on the first working day of the following month.
  • A rejected debit order will accrue a handling fee of R50 per rejection.

Please ensure that your billing details remain current. Billing details can be updated via konsoleH.

Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image:
ID Number:
 

Related articles

  • Why is my COZA zone not published?
  • Why is my account still reflecting as outstanding, I have made payment and ticked 'Payment Made'?
  • Why have my services been suspended if I have paid?
  • Why doesn't Hetzner offer a 'cash monthly' payment option?
  • Why does my debit order amount differ from month to month?
  • Why do I receive payment reminders if my invoice is paid?
  • Why can't I find a tick box to indicate that I've made a payment?
  • What will happen if I do not use the payment made tool?
  • What should I do if my online VCS credit card payment was unsuccessful?
  • What should I do if I have made a part payment and have selected the Payment Made Tool?

    • Hosting for Beginners

      Step-by-step guide to hosting with Hetzner.

      VIEW NOW

    • Application Tutorials

      Use our installation guides to get up and running.

      VIEW NOW

    • Login Now

      Our award winning proprietary control panel empowers customers to manage their hosting environment.

      Take the Tour

    • Contact Us

      support@hetzner.co.za

      Phone: 0861-0861-08
      Fax: 0861 0861-09
      Contact Us