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You are here: Home > Email Support > Spam Abuse

Spam is a generic term that refers to the act of indiscriminately sending unsolicited, unwanted, irrelevant or inappropriate messages via email. 

These are usually promotions or advertisements sent in ‘bulk’ to the email addresses of people who have not requested this information.

Hetzner has a strict Acceptable Use Policy which does not tolerate spam. For a mailing list to be considered legitimate and not spam the following criteria need to be met:

  • Administer confirmed ‘opt-in’ mailing lists where the recipient or would-be subscriber provides a positive response to an initial email e.g. the recipient replies to an email or clicks on a link in the email indicating consent.
  • A ‘remove’ or ‘unsubscribe’ link (an opt-out procedure) must be provided to make it easier for the recipient to revoke consent or to terminate their subscription.  Mailings must cease promptly once a subscription is terminated.
  • Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes.

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