Search our Help Centre
Example: How do I setup my email account
Email this articleClose
How do I SSH to my hosting server?
Email Setup Guides
These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.View guides
Do you have a suggestion on how we can make our service or product offering even better? Let us know by completing our simple Suggestion Box form.View form
Our award winning proprietary control panel empowers customers to manage their hosting environment.Take the tour
To connect to a server using a UNIX Terminal or Putty via SSH, please follow the steps below:
On a UNIX machine:
- Select your terminal window within the accessories of your start menu.
- Type in the following command:
- A connection attempt will be made to the server.
- Click on ‘yes’ when prompted to add the server to your unauthorized server list. If you did not receive this prompt, please continue to the next step.
- Enter your FTP password
- If your password was typed in correctly you will be logged in and default to the root directory of your FTP user.
ssh ftpuser@domainname Or
On a Windows PC with Putty installed:
- Select Putty from your start menu.
- Type in your domain name/server IP address in the text field under the label, ‘Host name (or IP address)’, located in the center of the Putty window. E.g mydomain.com
- Ensure that the port set is to number ‘22’, on the right hand side of the window.
- The connection type must be set to ‘SSH’.
- Select ‘Open’ at the bottom of the Putty window.
- A prompt will appear giving a security warning. Click on ‘yes’ to accept the key and update Putty’s stored keys. If you do not receive this dialog, please continue to the next step.
- Enter your FTP username and password when prompted.
- To confirm if you are logged into the server, type in the command, ‘dir’ and hit enter. A list of folders will display, which are the same when viewed via FTP.
Note: SSH is disabled by default, but can be activated on request, with a Basic hosting package and higher, at no charge. Dedicated server customers are able to enable this on a per domain basis via your Domain Management menu item.
Was this information helpful?Yes No
Thank you for your feedback
We are delighted to find that our article resolved your query.
Thank you for your feedback
We will resolve your query as soon as possible.
Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.