Search our Help Centre

Example: How do I setup my email account

You are here: Home » Products and Services > Truserv™ - Getting Started

Print friendly:

Network Notices

There are no current notices to display

View All

Email Setup Guides

These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

View guides

Suggestion Box

Do you have a suggestion on how we can make our service or product offering even better? Let us know by completing our simple Suggestion Box form.

View form

konsoleH™

Our award winning proprietary control panel empowers customers to manage their hosting environment.

Take the tour
Hide this menu

How is my IP subnet allocated?

For any subnet, for example, 44.2.147.15/29 (which is 8 IP addresses) the breakdown is ALWAYS as follows on the Hetzner network:

1st “Network IP/ address”

Eg. 44.2.147.15

This IP is the Network Address and it can not be used or allocated to your server. It is reserved for identifying the network.


2nd “Gateway address”

Eg. 44.2.147.16 : if you ping this address, it goes to the router.

The IP address on the Hetzner Network that your server uses to send and receive communications. This is the default gateway configured on the server.


3rd, 4th, 5th and 6th “Usable addresses”

Eg. 44.2.147.17 [First Usable IP - that is usually the IP on which the server is accessed] & 44.2.147.18 & 44.2.147.19 & 44.2.147.20

Each server requires an IP to identify it. These IP’s can be assigned to your server and you can assign more than 1 IP to a server. Please note we only set-up the first usable IP on your server.


7th “Remote Management Module [RMM]”

Eg. 44.2.147.21

The IP address assigned to the RMM. The RMM is a remote access and management hardware module that allows you to setup, monitor and troubleshoot your TruServ™ server from a remote location.


8th “Broadcast IP” / Always the last IP

Eg. 44.2.147.22

Used for broadcasting messages to the entire network that your server resides on. This is the last IP in your subnet


Subnet mask:

Eg. 255.255.255.248: Subnet Mask

This defines the size of the network range assigned to you. /29, /30 - these are a way of defining the subnet size.

A /29 will ALWAYS have netmask 255.255.255.248
A /30 will ALWAYS have netmask 255.255.255.252

Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image:
ID Number: