Why am I receiving non-related bounce messages in my mailbox?
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If you receive bounce messages from email addresses you have not sent email to, it is usually a result of spam or virus generated emails.
- Virus Generated emails: Some viruses can search the files of the infected computer for email addresses. The virus then sends itself as an attachment, using the email addresses it found on the infected computer as the ‘To’ and ‘From’ address fields in the email. Please ensure that you protect your computers and network with good anti-virus software..
- Spam generated emails: Spammers do not use their own email addresses to send spam. Instead, they search the internet for domain names and then fake the ‘From’ and ‘Reply-to’ fields in their spam email headers, by using addresses belonging to random domain names.
Faking email headers, by viruses or spammers, is called ‘Email Spoofing’ and is a common in the distribution of viruses and spam mail via the internet.
If your domain name was used in email spoofing, any failed deliveries will generate bounce messages back to your email addresses.
As there is nothing that prevents a virus or a spammer from using a false (spoofed) email address when sending mail, there is no way to prevent the bounce messages.
If you are receiving a large number of bounce messages, you may want to disable the catch-all feature on your mailbox.
Below are the steps to disable the catch-all feature:
- Browse to konsoleH (http://myaccount.hetzner.co.za)
- Login with your Client number and Management password
- Select or search for a domain name in the ‘Hosting Service’ tab
- Select ‘Mail’
- Select ‘Manage Accounts’
- Click ‘Edit’ next to ‘Catch-all email account’
- Select ‘Remove catch-all’
If you depend on the catch-all feature on the mailbox, to receive email on specific email addresses for which no mailboxes exist, you will need to create email aliases for the email addresses prior to disabling the catch-all feature on the mailbox and point them as required. Depending on your configuration you mail wish to create a email account or alias.
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