What should I do if my site is hacked?
Print Email
Email this article
Close
Email this article
CloseYou are here: Home > Website Support > Website Security
Sites are most often hacked through vulnerabilities in the website code (compromised Content Management Systems) or by accessing the site via FTP, which is often linked to Spyware.
It is imperative that you repair and secure the website as a matter of urgency, as there can be serious consequences:
- Remove the content the hacker uploaded to your website.
- Ensure that your website is protected against future attacks i.e. for a start, update the anti-virus software and change your FTP password.
- Replace the hacked content with your local website copy. If you don’t have a copy of your website, your content and databases can be restored via konsoleH’s Restore Backup Tool.
- Update your CMS and review your site’s security. Please refer to the CMS provider’s website and forums for information on security patches and version upgrades. If you need any assistance in managing your website content and security, we can refer you to specialists in this field.
The motivation behind the site being hacked may be to engage in phishing or to send out spam. This kind of abuse associated with hacked websites is damaging to the reputations of your company and the hosting provider alike.
Was this information helpful?
Yes NoThank you for your feedback
We are delighted to find that our article resolved your query.
Thank you for your feedback
We will resolve your query as soon as possible.
Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.
Related articles
-
Login Now
Our award winning proprietary control panel empowers customers to manage their hosting environment.
Take the Tour
