Android HTC (Troubleshooting) Troubleshooting Guide
These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.
Your customised mail settings are as follows:
Email Address: you@your-domain.com
Incoming (POP) server: pop.your-domain.com
Outgoing (SMTP) server: smtp.your-domain.com
Account / User Name: you@your-domain.com
SMTP Authentication: On (same Username as POP)
SMTP Port: 587
Click here to see settings for another email address.
Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.
Troubleshooting account setup for Android HTC (Troubleshooting)
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Open Application list
1. Start by opening the application list from your home screen.
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Select Mail
2. Select "Mail" from the menu.
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Select Settings
3. Press the "Menu" button, select "More":
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Select Settings
Select "Settings" from the menu:
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Select Account Settings
5. Select "Account settings" from the menu then select "Next":
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Confirm your Incoming settings
6. Ensure that your "Incoming settings" details are specified correctly as in the screen below and then select "Next":
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Confirm your Outgoing server settings
7. Ensure that your "Outgoing server" details are specified correctly as in the screen below and then select "Next":
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Select Finish Setup
8. Ensure your details are entered and select "Finish setup":
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