Android Samsung (Troubleshooting) Troubleshooting Guide
These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.
Your customised mail settings are as follows:
Email Address: you@your-domain.com
Incoming (POP) server: pop.your-domain.com
Outgoing (SMTP) server: smtp.your-domain.com
Account / User Name: you@your-domain.com
SMTP Authentication: On (same Username as POP)
SMTP Port: 587
Click here to see settings for another email address.
Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.
Troubleshooting account setup for Android Samsung (Troubleshooting)
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Launch your mail application
1. Start by selecting the mail icon from your applications screen.
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Open Menu
2. Select the Menu button and then select “More”:
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Select Account Settings
3. Select “Account Settings” from the Menu:
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Select Incoming Settings
4. Scroll down to the bottom of the page, and select the “Incoming Settings” option:
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Confirm Account Settings
5. Ensure that your incoming server details are specified correctly, then select “Next”:
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Confirm Outgoing Server settings
6. Ensure that your outgoing server settings are correct and then select "Next" to save the account settings:
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Setup Completed
7. Your account should now be setup successfully.
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