Apple Mail Troubleshooting Guide

These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows:

Email Address: you@your-domain.com

Incoming (POP) server: pop.your-domain.com

Outgoing (SMTP) server: smtp.your-domain.com

Account / User Name: you@your-domain.com

SMTP Authentication: On (same Username as POP)

SMTP Port: 587

Click here to see settings for another email address.

Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

Print
Submit Cancel
Email this article

Close
Submit Cancel

Troubleshooting account setup for Apple Mail

  • Select Preferences menu

    1. Open Apple Mail

    2. Click on the Mail menu and then click Preferences

  • General settings

    3. Click on the General tab

    4. Ensure that your settings look like those shown in this screenshot. In particular, check that Check for new mail is set to Every 15 minutes

  • Check account settings

    5. Click on the Accounts tab

    6. Select the relevant account and ensure that the Account Information tab is selected. The settings of the selected account will now appear in the right side.

    7. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

    * Email Address is you@your-domain.com

    * Full Name displays your From name (which will appear in the “From” field in all your emails)

    * Incoming mail server (POP3) displays pop.your-domain.co.za

    * User Name displays your full email address e.g. you@your-domain.com

    * Password is the one specified when mailbox was created in konsoleH

    * Outgoing mail server (SMTP) displays smtp.your-domain.co.za

    8. Once your settings look like the settings shown in this screenshot, click the Advanced tab

  • Advanced settings

    9. Ensure that your settings look like the settings shown in this screenshot. In particular, check that the Remove copy from server after retrieving a message checkbox is ticked

    10. Close the Accounts window and save any changes if it prompts you. You should now be able to send and receive email.

Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image: