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Apple Mail Setup Guide
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Email Setup Guides
These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.
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Take the tourThese easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.
Incoming (POP) server: mail.your-domain.com
Outgoing (SMTP) server: smtp.your-domain.com
Account / User Name: you@your-domain.com
SMTP Authentication: On (same Username as POP)
SMTP Port: 587
Click here to see settings for another email address.
If you prefer to access your email in a web browser then the Webmail service is available at:
http://mail.your-domain.comNote: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.
Setting up a new account for Apple Maill
Add a new email accountAdd a new email account
1. Launch Apple Mail.
2. From the toolbar at the top, select File and then Add Account.
Add a new email account
Mail Account Setup
3. Enter your name (which will appear the "From" field in your emails), email address and password, then click Continue
Add a new email account
Incoming Server Settings
4. Ensure that the incoming server type is selected as POP, then enter the relevant details as shown below and click Continue. Note : The Description field is optional (e.g. Work email or Home email).
5. Apple Mail will now test the connection to the specified mail server. Once this is complete, click Continue.
Add a new email account
Incoming Mail Security
6. When the Incoming Mail Security screen appears, leave Use Secure Socket Layer unticked and click Continue.
Add a new email account
Outgoing Server Settings
7. Enter the outgoing mail server and ensure that the Use Authentication checkbox is ticked.
8. Enter your username and password (if these fields are not automatically populated) then click Continue.
Add a new email account
Incoming Mail Security
9. When the Outgoing Mail Security screen appears, leave Use Secure Socket Layer unticked and click Continue.
Add a new email account
Account Summary
10. View the account summary and click Create. Ticking the Take my account online checkbox will ensure that your account is activated immediately.
Add a new email account
You have completed your account setup
11. Your Mac mail program should now be set up to send and receive mail.
Email still not working? Read our Troubleshooting Guide
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