Apple Mail Email Setup

These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows:

Email Address: you@your-domain.com

Incoming (POP) server: pop.your-domain.com

Outgoing (SMTP) server: smtp.your-domain.com

Account / User Name: you@your-domain.com

SMTP Authentication: On (same Username as POP)

SMTP Port: 587

Click here to see settings for another email address.

Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

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Setting up a new account for Apple Mail

  • Add a new email account

    1. Launch Apple Mail

    2. From the toolbar at the top, select File and then Add Account

  • Mail Account Setup

    3. Enter your name (which will appear the “From” field in your emails), email address and password, then click Continue

  • Incoming Server Settings

    4. Ensure that the incoming server type is selected as POP, then complete the incoming server name (pop.your-domain.co.za). The Description field (e.g. Work email or Home email) is optional. Click Continue.

    5. Apple Mail will now test the connection to the specified mail server. Once this is complete, click Continue.

  • Outgoing Server Settings

    6. If the Incoming Mail Security screen appears, ignore this and click Continue.

    7. Enter the outgoing mail server i.e. smtp.your-domain.co.za and ensure that the Use Authentication checkbox is ticked and click Continue

    8. Enter your POP username and password (if these fields are not automatically populated) then click Continue

  • Account Summary

    9. View the account summary and click Create. Ticking the Take my account online checkbox will ensure that your account is activated immediately.

    Email still not working? Read our Troubleshooting Guide

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