Entourage Troubleshooting Guide

These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows:

Email Address: you@your-domain.com

Incoming (POP) server: pop.your-domain.com

Outgoing (SMTP) server: smtp.your-domain.com

Account / User Name: you@your-domain.com

SMTP Authentication: On (same Username as POP)

SMTP Port: 587

Click here to see settings for another email address.

Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

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Troubleshooting account setup for Entourage

  • Launch Entourage

    1. Launch Entourage

    2. Click on the Entourage menu item and select Account Settings

  • Select the relevant account

    3. Select the relevant account and then double-click to open the settings for that account

  • Edit Account

    4. This will bring up the Edit Account window. Select the Account Settings tab.

    5. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

    * Account name displays your chosen name for this account e.g. Work email

    * Include this account in my “Send & Receive All” schedule is checked

    * Name displays your From name (which will appear in the “From” field in all your emails)

    * E-mail address is you@your-domain.com

    * Account ID displays your full email address e.g. your-name@your-domain.co.za

    * POP Server displays pop.your-domain.co.za

    * SMTP server displays smtp.your-domain.co.za

    * Password is the one specified in konsoleH

    6. Once your settings look like the settings shown in this screenshot, click on the Click here for advanced receiving options button

  • Check Advanced Receiving Options

    7. Ensure that none of the boxes are checked, then click the top left square to close that window and return to the main Edit Account screen.

  • Advanced sending options

    8. Click on the Click here for advanced sending options button

    9. Ensure that your settings look like the settings shown in this screenshot. In particular, check that the SMTP server requires authentication checkbox is ticked and Use same settings as incoming mail server is selected.

    10. Click the top left square to close that window and return to the main Edit Account screen. Click on the Options tab.

  • Account options

    11. Ensure that your settings look like the settings shown in this screenshot. In particular, make sure that no checkboxes are ticked.

    12. Click OK to close the window and save any changes if it prompts you. Close the Accounts window.

  • Edit Schedules

    13. Click on the Tools menu at the top, hover over Run Schedule and then select Edit Schedules

  • Send and Receive All

    14. Select the Send & Receive All schedule and click the Edit button at the top

  • Schedule settings

    15. Ensure that your settings look like the settings shown in this screenshot. In particular, check that Repeating Schedule Every __ Minutes is set to 10 minutes.

    16. Click OK to close that window and return to your Inbox. You should now be able to send and receive email.

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