iPad Troubleshooting Guide
These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.
Your customised mail settings are as follows:
Email Address: you@your-domain.com
Incoming (POP) server: pop.your-domain.com
Outgoing (SMTP) server: smtp.your-domain.com
Account / User Name: you@your-domain.com
SMTP Authentication: On (same Username as POP)
SMTP Port: 587
Click here to see settings for another email address.
Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.
Troubleshooting account setup for iPad
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Select settings
1. Start by selecting the settings icon from your home screen.
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Select Mail
2. Select "Mail, Contacts, Calendars" from the settings menu:
3. Select your account from the listed accounts:
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Select your acount
4. Select your account from the menu:
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Confirm Account Settings
5. Ensure that your incoming server details are specified correctly:
6. Then select "SMTP" to configure your outgoing server.
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Select Your Primary Server
7.Select your SMTP server under “Primary Server”
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Check existing account settings
8. Ensure that your outgoing server details are specified correctly:
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Select Done
9. Once you have confirmed all your settings are correct you can select “Done”.
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