Mozilla Thunderbird Email Setup

These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows:

Email Address: you@your-domain.com

Incoming (POP) server: pop.your-domain.com

Outgoing (SMTP) server: smtp.your-domain.com

Account / User Name: you@your-domain.com

SMTP Authentication: On (same Username as POP)

SMTP Port: 587

Click here to see settings for another email address.

Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

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Setting up a new account for Mozilla Thunderbird

  • View account settings

    1. Launch Mozilla Thunderbird

    2. On the toolbar at the top, select Tools and then Account Settings

  • Add mail account

    3. Click the Account Actions dropdown and then select Add Mail Account from the list

  • Enter your details

    4. Enter the following details:

    * Name (which will appear the “From” field in your emails)

    * Email address (you@your-domain.com)

    * Password (stipulated when you created your email account in konsoleH)

    5. Then click Continue

  • Edit settings

    6. Thunderbird will now automatically check your email settings

    7. If your settings are not found, click the Edit button and ensure that the incoming server type is set to POP and the outgoing server type is set to SMTP.

  • Manual Setup

    8. Return to the email settings screen and click Manual Setup

  • Incoming Server settings

    9. On Server Settings, ensure that the Server Type is set to POP Mail Server, Server Name is pop.your-domain.co.za, and the Username is your full email address. The port should be set to 110.

    10. Ensure that the Use secure authentication checkbox is ticked

  • Outgoing Server settings

    11. Click Outgoing Server (SMTP) in the menu on the left hand side.

    12. Ensure that the outgoing server (SMTP) is selected for the correct account/email address and click Set Default (if not already the default).

    13. Click OK

    14. Your Thunderbird homepage will now display and you should now be set up to send and receive mail.



    Email still not working? Read our Troubleshooting Guide

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