Search our Help Centre

Example: How do I setup my email account

Outlook 2011 Troubleshooting Guide

You are here: Home » Email Setup Guides » Outlook 2011 Troubleshooting Guide

Print friendly:

Email Setup Guides

These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

View guides

Suggestion Box

Do you have a suggestion on how we can make our service or product offering even better? Let us know by completing our simple Suggestion Box form.

View form

konsoleH™

Our award winning proprietary control panel empowers customers to manage their hosting environment.

Take the tour
Hide this menu

These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows: Email:  you@your-domain.com
Incoming (POP) server:  mail.your-domain.com
Outgoing (SMTP) server:  smtp.your-domain.com
Account / User Name:  you@your-domain.com
SMTP Authentication:  On (same Username as POP)
SMTP Port:  587


Click here to see settings for another email address.

If you prefer to access your email in a web browser then the Webmail service is available at:

http://mail.your-domain.com
Copy the link below to send these customised settings to the person needing assistance or save for future reference.


Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

Troubleshooting account setup for Outlook 2011

Add a new email account

Check existing account settings

1. Launch Outlook 2011

2. Select "Tools" from the top menu bar and then "Accounts..."


Add a new email account

Select the relevant account and check your account settings

3. Select the relevant account

4. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

• Your Name displays your From name (which will appear in the “From” field in all your emails)

• E-mail Address displays your Hetzner hosted email address e.g. you@your-domain.com

• Incoming mail server (POP3) displays pop.your-domain.com

• Outgoing mail server (SMTP) displays smtp.your-domain.com

• User Name displays your full email address e.g. you@your-domain.com

• Password is the one specified when mailbox was created in konsoleH

5. Once your settings look like the settings shown in this screenshot, click "More Options..."


Add a new email account

Settings for SMTP server

6. Under the "More Options..." button select "User Name and Password" for "Authentication"

7. Enter in your username and password then select "OK"


Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image: