Outlook 2007 Troubleshooting Guide

These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows:

Email Address: you@your-domain.com

Incoming (POP) server: pop.your-domain.com

Outgoing (SMTP) server: smtp.your-domain.com

Account / User Name: you@your-domain.com

SMTP Authentication: On (same Username as POP)

SMTP Port: 587

Click here to see settings for another email address.

Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

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Troubleshooting account setup for Outlook 2007

  • Check existing account settings

    1. Launch Outlook 2007

    2. Select Tools from the top menu bar and then Account Settings

  • Select the relevant account

    3. Select the relevant account and click the Change button within the Email tab

  • Check your settings

    4. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

    * Your Name displays your From name (which will appear in the “From” field in all your emails)

    * E-mail Address displays your Hetzner hosted email address e.g. you@your-domain.com

    * Incoming mail server (POP3) displays pop.your-domain.com

    * Outgoing mail server (SMTP) displays smtp.your-domain.com

    * User Name displays your full email address e.g. you@your-domain.co.za

    * Password is the one specified when mailbox was created in konsoleH

    5. Once your settings look like the settings shown in this screenshot, click More Settings

  • Outgoing Server settings

    6. Select the Outgoing Server tab

    7. Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked

    8. Ensure that you have selected Use same settings as my incoming mail server

  • Advanced settings

    9. Select the Advanced tab

    10. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

    * The Incoming server (POP) port is set to the default (110)

    * The Outgoing server (SMTP) port is set to 587

    11. Click OK, then Next and Finish.

    12. Click Close on the Internet Accounts window.

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