Outlook Express Troubleshooting Guide

These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows:

Email Address: you@your-domain.com

Incoming (POP) server: pop.your-domain.com

Outgoing (SMTP) server: smtp.your-domain.com

Account / User Name: you@your-domain.com

SMTP Authentication: On (same Username as POP)

SMTP Port: 587

Click here to see settings for another email address.

Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

Print
Submit Cancel
Email this article

Close
Submit Cancel

Troubleshooting account setup for Outlook Express

  • Check existing account settings

    1. Launch Microsoft Outlook Express

    2. On the menu bar at the top, select Tools and then click Accounts

  • Select the relevant account

    3. Select the relevant account and click the Properties button

  • Mail Account properties

    4. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

    * Your Name displays your From name (which will appear in the “From” field in all your emails)

    * E-mail Address displays your Hetzner hosted email address e.g. you@your-domain.com

    Please note: The Reply address is not compulsory. If none is specified the reply will go to the email address listed.

    5. Once your settings look like those shown in this screenshot, click on the Servers tab.

  • Server settings

    6. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

    * Incoming mail server (POP3) displays pop.your-domain.co.za

    * Outgoing mail server (SMTP) displays smtp.your-domain.co.za

    * Account Name displays your full email address e.g. you@your-domain.com

    * Password is the one specified when mailbox was created in konsoleH

    * The My server requires authentication checkbox is ticked

  • Outgoing Server settings

    7. Click on the Settings button

    8. Ensure that Use same settings as my incoming mail server is selected, then click OK

  • Advanced settings

    9. Click on the Advanced tab at the top.

    10. Ensure that your settings look like the settings shown in this screenshot. In particular, check that:

    * The Incoming server (POP) port is set to the default (110)

    * The Outgoing server (SMTP) port is set to 587

    11. Click OK and then close the Internet Accounts window. You should now be set up to send and receive email.

Was this information helpful?

Yes No

Thank you for your feedback
We are delighted to find that our article resolved your query.

Thank you for your feedback
We will resolve your query as soon as possible.

Please take a few moments to comment on your unresolved query. Simply tell us what your problem is. We guarantee that we'll get back to you within two hours (during office hours) in response to your query.


  Partially resolved    Unresolved
Enter your query here:
Your name:
Your email address:
Contact number:
Customer number or domain name:
 
Preferred contact method: Email     Call me
Please enter the text in the picture below into the text box:
CAPTCHA Image: