Mozilla Thunderbird Email Setup

These easy to follow guides provide step-by-step instructions on how to setup or troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you.

Your customised mail settings are as follows:

Email Address: you@your-domain.com

Incoming (POP) server: pop.your-domain.com

Outgoing (SMTP) server: smtp.your-domain.com

Account / User Name: you@your-domain.com

SMTP Authentication: On (same Username as POP)

SMTP Port: 587

Click here to see settings for another email address.

Note: If SMTP Authentication is not catered for by your email program, you must rather use your ISP's SMTP server.

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Setting up a new account for Mozilla Thunderbird

  • Launch Mozilla Thunderbird

    1. Launch Mozilla Thunderbird

  • Add a new email account

    2. Select File from the top menu bar and then New and Mail Account

  • Mail Account Setup

    3. Enter your name (which will appear the “From” field in your emails), email address and password, then click Continue

  • Automatic settings check

    4. Thunderbird will automatically search for mail server settings related to your account. This information is displayed on the same screen and a green light indicates that the search was successful.

    5. Click Manual Setup

  • Manual Setup

    6. On the next screen (Server Settings), adjust the Server Name to pop.your-domain.co.za and ensure that the Port is set to the 110. User name should be your full email address i.e. you@your-domain.com.

    7. Ensure that the Use secure authentication checkbox is NOT ticked

  • Outgoing Server Settings

    8. Click Outgoing server (SMTP) in the menu on the left hand side and ensure that the outgoing server is selected for the correct account/email address, then click Set Default (if not already the default).

    9. Click Edit

  • SMTP Server

    10. Ensure that Server Name is smtp.your-domain.com and that the Port is set to 587.

    11. Click OK

    12. Your Thunderbird homepage will now display and you should now be set up to send and receive mail.

    Email still not working? Read our Troubleshooting Guide

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