Contact us

Thank you for your interest in Hetzner. We are keen to answer your questions about our services and look forward to hearing from you. Simply choose the appropriate contact information or links listed below and we will respond to your inquiry as soon as possible.

Telephone
National Contact Centre: 0861-0861-08
Facsimile: 0861-0861-09

Email

Sales: .(JavaScript must be enabled to view this email address)
Support: .(JavaScript must be enabled to view this email address)
Billing: .(JavaScript must be enabled to view this email address)
Network Abuse: .(JavaScript must be enabled to view this email address)

Company Name
Hetzner (Pty) Ltd
Registration no: 2005/023926/07
VAT no: 4630185538

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Physical Address
Frazzitta Business Park, Suite 30
Cnr. Batis Road and Langeberg Street
Durbanville
7550
South Africa
Tel: +27 21 970 2000
Fax: +27 21 970 2001
Download PDF map (43 Kb)

Postal Address
P.O. Box 3450
Durbanville
7551
South Africa

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Cape Town Data Centre
Hetzner (Pty) Ltd
Great Westerford Building
Cnr. Dean Street and Main Road
Newlands
Cape Town
South Africa
Download PDF map (40 Kb)

Click to enlargeJohannesburg Data Centre
Hetzner (Pty) Ltd
113 Bowling Avenue
Gallo Manor
Gauteng
South Africa
Download PDF map (148 Kb)

Director
Hans Wencke (Managing)

Contact Centre hours:

  • Email support (.(JavaScript must be enabled to view this email address)):
    24/7/365
  • Call-in telephone support:
    Week days: 8am – 5pm
  • Call-back telephone support:
    Saturdays and public holidays 9am – 5pm
  • All times are SAST (GMT +2)
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Network Notices

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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.