Customer feedback

At Hetzner South Africa we strive to offer our customers web hosting services beyond compare. But that doesn’t mean we are ever complacent. We are happy to receive positive feedback, of course, but we are also ready to listen to suggestions as to how we can improve.

Please take a few minutes to read what people are saying about Hetzner South Africa and see just why our customers rate our web hosting services, the best in South Africa.

Should you wish to give us some feedback of your own, please email us your feedback – we always value your comments.

Recent customer feedback

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Thank you, from Christian Carver
12 January 2012

"Thanks so much for your help and understanding. You guys exemplify what good service is about."

 

Compliment, from Khabodacious
10 January 2012

"I appreciate the lovely work you do and the clear communication channel you have with your clients! Highly professional and efficient!"

 

Compliment, from Marius Odendaal
9 January 2012

"I'm truly amazed and grateful in your team's professionalism with all our request."

 

Compliment, from Jibraan
9 January 2012

"I want to say that I am HIGHLY impressed with your responsiveness. "

 

Compliment, from Cean Herzfield
6 January 2012

"Your service is as always professional. I always highly recommend you to my clients."

 

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We've increased traffic quotas across our product range while also reducing over-usage costs by over 70%

Traffic Quotas increased Over-usage decreased

We've increased traffic quotas across our product range while also reducing over-usage costs by over 70%

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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.