Customer feedback

At Hetzner South Africa we strive to offer our customers web hosting services beyond compare. But that doesn’t mean we are ever complacent. We are happy to receive positive feedback, of course, but we are also ready to listen to suggestions as to how we can improve.

Please take a few minutes to read what people are saying about Hetzner South Africa and see just why our customers rate our web hosting services, the best in South Africa.

Should you wish to give us some feedback of your own, please email us your feedback – we always value your comments.

Recent customer feedback

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Thank you, from Jan Strydom
17 September 2010

"Wow! Thank you for your help and the service given yesterday. We are extremely thankful for the help.
You are the best! We are proud to be associated with Hetzner."

 

Compliment, from Stacey
7 September 2010

"Whoa! Great service.
I thoroughly enjoyed the system and service that was provided."

 

Compliment, from Andre Kruger
6 September 2010

"I know people told me that Hetzner customer service is good, but I really have dealt with a lot of service providers and your service is excellent."

 

Thank you, from Pierre' Smith
24 August 2010

"Thank you for your assistance and the excellent service. It's always a joy working with Hetzner."

 

Compliment, from Brett Powell
18 August 2010

"Hetzner's client/support service is outstanding.
I am so thankful that we moved our business across."

 

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Hetzner has upgraded its server hardware across the Managed & TruServ™ product range.

New dedicated server hardware

Hetzner has upgraded its server hardware across the Managed & TruServ™ product range.

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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.