Customer feedback

At Hetzner South Africa we strive to offer our customers web hosting services beyond compare. But that doesn’t mean we are ever complacent. We are happy to receive positive feedback, of course, but we are also ready to listen to suggestions as to how we can improve.

Please take a few minutes to read what people are saying about Hetzner South Africa and see just why our customers rate our web hosting services, the best in South Africa.

Should you wish to give us some feedback of your own, please email us your feedback – we always value your comments.

Recent customer feedback

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Thank you, from Jeanette
25 June 2007

"I'm not using another Web hoster ever again. Everything is so easy with Hetzner's konsoleH.

Thank you!"

 

Compliment, from Heather Gartland - Topboss Limited
20 June 2007

"We must compliment you on an excellent support team.

Everyone of your staff that we have had the pleasure of dealing with have been exceptional .

In South Africa as we all know – service is seriously lacking in most companies but Hetzner most definitely stands out as having the best service that we have experienced from all the companies we have dealt with."

 

Thank you, from Johan Stockwell
7 June 2007

"Thank you very much for your kind assistance. I have worked with many hosts and I can truly say that Hetzner has in all respects been the best by a long shot.

Your systems are fantastic - your support team is friendly and most helpful - NEVER had any complaints from my client's sites hosted with you.

PLEASE KEEP IT THAT WAY FOREVER! I LOVE IT!"

 

Thank you, from Tim Bishop - Prezence SA
6 June 2007

"Have i told you guys lately that I love you?

Tim Bishop"

 

Compliment, from John
6 June 2007

"Hetzner is fast becomming my own little Ray of Hope in the Developing World.

I will continue to refer my clients to you."

 

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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.