Vision and values

Our Vision:

Hetzner South Africa aspires to be the most trusted and respected web hosting company in South Africa, providing optimal Internet presence for private users, small-to-medium businesses and corporates based in SA as well as internationally.

We can achieve this by nurturing and building relationships with our customers. These relationships are established by offering exceptional service as well as providing reliable technical expertise in South African web hosting and infrastructure at cost effective prices.

Our Values:

At Hetzner South Africa, we live and work by a set of shared values that guide and influence how we interact with our customers, suppliers and fellow colleagues.

We recognise the importance of people: our people have built this business and are integral to its future success. At Hetzner South Africa, we are committed to providing a workplace that is safe, where diversity is valued and where teamwork and leadership is encouraged. We are committed to providing a workplace where people are treated fairly and with respect, where all people have the opportunity to expand their skills and take advantage of new opportunities and where accomplishments are recognised.

We are driven by our customers: Hetzner South Africa’s reputation is built one customer at a time. Every customer experience impacts our reputation, which means that we continually make every effort to earn our customers’ trust and business. We realise that our customers are entitled to expect nothing less than the best service experience from us. In all we do, we strive to meet these expectations and, wherever possible, we aim to exceed them.

We operate with integrity: as a company and as individuals, we strive to do what’s right and never compromise on our values. We honour our agreements and are honest in our communications. Our relationships with customers, colleagues and suppliers are based on openness and trust.

We strive for excellence in South African Web hosting: no matter how good our service, technical expertise and performance, we are dedicated to making them even better. We strive for excellence in everything we do by being open to new ideas and better ways of working and not being afraid to take risks. By approaching our daily work with a passion for innovation and a desire to learn and share that learning with our colleagues, we make a difference.

We deliver on our promises: our continued success depends on keeping our promises, to our customers and to our colleagues. Success is measured by the results we produce in customer satisfaction, sales, profitability and the scope of opportunities we provide for our people.

Underpinning our values is the principle of stewardship – we see ourselves as managers and custodians of the human, fiscal and physical resources entrusted to us. Through our business practices and commitment to our people we believe that we effectively contribute to our country’s vision of building a prosperous nation.