We aim to deliver excellent service to all our customers, however we realise that issues can arise from time to time that need to be escalated. At Hetzner, we are committed to resolving your issues and concerns as quickly and efficiently as possible. Please take a few moments to communicate how we have failed to meet your expectations either by using the online form below or by emailing us at .(JavaScript must be enabled to view this email address)
Complaint escalation Fields marked with a * are mandatory.
Alternatively please email us at complaints@hetzner.co.za.
What we will do:
On receipt of your complaint our Customer Services Manager will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within five business days of us receiving your correspondence. It may also be necessary for us to contact you during the course of the investigation.
