Legal notices

Reading through legal notices can be a tedious process. We’ve tried to make it simpler by creating a summary of our Hosting Terms, giving you an overview of the policies that govern your relationship with Hetzner. It is good governance for every service provider to have a contractual agreement with their customers. However, at Hetzner we believe that it’s more important for our customers to understand, first and foremost, our underlying philosophy, which is to provide a hosting service that you can trust. We continually strive to be the most trusted hosting provider in South Africa offering good value and reliable support.

Our Hosting Terms (made up of Hetzner's General Terms & Conditions as well as Hetzner's Specific Terms & Conditions), our Acceptable Use Policy and Privacy Policy governs our relationship with our customers. By signing up for any of our services you agree to be bound by all our Hosting Terms.

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Latest alerts (2 of 12)

  • 2012-02-05 20:00:00 SAST

    Planned Maintenance: Debian Upgrade www19.flk1.host-h.net, www45.jnb2.host-h.net, www94.jnb2.host-h.net

    Status: Attending More info »
  • 2012-02-05 20:00:00 SAST

    Planned Maintenance: Debian Upgrade www19.flk1.host-h.net, www45.jnb2.host-h.net, www94.jnb2.host-h.net

    Status: Attending More info »

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We've increased traffic quotas across our product range while also reducing over-usage costs by over 70%

Traffic Quotas increased Over-usage decreased

We've increased traffic quotas across our product range while also reducing over-usage costs by over 70%

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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.