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Hetzner (Pty) Ltd is a leading South African web hosting service provider that offers a range of shared and dedicated web hosting services. Every customer on Hetzner's network entrusts us with their site content and mission critical online processes. With this in mind, it is our intention to ensure the stability of our network as well as provide a sustainable business environment for our customers.

Our Terms of Service (made up of Hetzner's General Terms & Conditions as well as Hetzner's Specific Terms & Conditions), our Acceptable Use Policy and Privacy Policy governs our relationship with our customers. By signing up for any of our services you agree to be bound by all our Terms and Conditions.

Our business is continually evolving and as such we reserve the right to change our Terms and Conditions when necessary. It is your responsibility to ensure that you are up to date with all of our T&Cs. We will, however, notify you of any significant changes we feel you need to be made aware of.

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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.