Cash Payment process enhanced
Hetzner has made improvements to its Cash Payments process.
Hetzner has made improvements to its Cash Payments process.
Use your Customer Number as a reference:
- All cash paying customers must use their customer number (What is my customer number?) as a reference when making payments via EFT rather than the Hetzner invoice number.
- This change makes it easier to add Hetzner as a beneficiary to your online banking profile, without needing to specify a unique reference number with every payment.
Proof of payment is no longer required:
- Please don't email or fax proof of payment to Hetzner.
- Once payment has been made, we request that you visit the konsoleH™ Control Panel, select 'Statement Overview' found under 'Account Admin>Billing' and tick next to the invoice that you have just paid.
- By ticking the relevant invoice, you are informing Hetzner that you've paid the full outstanding amount into Hetzner's bank account. There is no further action required on your part.
- If you have set up your online banking facility to automatically email Hetzner a proof of payment when payment has been made, remember to deactivate this setting.
In the event that your service is suspended due to non-payment, the quickest way to reactivate your account is to pay your outstanding service fee and visit konsoleH™ as above. As soon as you have indicated that you have made payment via the konsoleH™ Statement Overview tool, your service will be re-activated.
Note:Hetzner's policy is that the oldest outstanding invoice is settled first.
As a reminder, Hetzner's banking details are:
Account Holder: Hetzner (Pty)Bank: ABSA Bank
Branch Code: 632005
Account No: 916 685 6924
Account Type: Savings Account
Should you have any queries relating to this change in process, please email .(JavaScript must be enabled to view this email address).
