Newsletter: June 2008

Customer Spotlight: Web Devils

Web Devils is a young and vibrant Web Development company with 15 years collective experience. The company specialises in developing both custom and packaged online solutions for a diverse range of clients. Their attitude towards business can be summarised as follows: "Promise only what you can deliver. Then deliver more than you promised".

Their service offering includes, but is not limited to: Website development, Graphic and Logo design, Search Engine Optimisation, Internet and email marketing, CMS and CRM systems.


The Hetzner Connection

Hetzner and Web Devils share a common vision of providing excellent quality and service delivery. In order to build solid, long term client relationships, Web Devils places great importance on completing projects in the least amount of time. There is also an ongoing drive to constantly improve and maintain existing clients’ sites. For this reason Hetzner has been the best choice as a hosting company.

“Since Web Devils started hosting with Hetzner we’ve been absolutely astounded at their level of service, feedback and turn-around times. When we make a support call, our problem is resolved right there and then. This saves us valuable time!”, comments Ettienne Gous.

Hetzner’s product offering, specifically its TruServ™ semi-managed servers, has enabled Web Devils to customize their own service offering. “Hetzner’s TruServ™ Plus has a level of flexibility that we can’t do without. In the 10 months that we’ve had the server, we have not experienced any downtime and responses to our queries have been nothing but extraordinary”, adds Gous. “What’s more they’re always on hand in times of crises. There was a time when we needed their help – one of their technicians that was on call visited the data centre at 2:00 am and promptly resolved the problem,” concludes Gous.


“As a web development company we are very much aware of the Internet’s ever-changing environment. It is without hesitation, that we can say how much we admire Hetzner's ability to not only keep up with these changes, but to take a leading position.” Ettienne Gous (Web Devils)

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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.