Newsletter: October 2007

FTP Backup and Remote Control added to Hetzner’s TruServ™ product range

We are continuously working on ensuring that our product offering incorporates all the features and functions that are integral to our customer’s hosting environment. Below are two new services that we’ve recently added to our TruServ™ product range:

1. FTP Backup

By activating this service, Hetzner’s TruServ™ customers can rest assured that their server’s critical data is protected. Your data will be stored on a separate centralised backup server which is protected with Hardware RAID 5, offering complete security.

To activate the FTP Backup service, simply access your konsoleH control panel at Client Level:

  1. Hosting Services
  2. Manage Services
  3. FTP Backup

This service is offered at no additional charge with 50 GB of disk space made available per server.

2. Remote Control

Hetzner’s ‘Remote Control’ service provides remote access to your TruServ™ Dedicated server instantly, without relying on the availability of a Hetzner technician.

With Remote Control, TruServ™ customers can access their server from anywhere in the world using a standard Web browser and IP Address (the IP Address will be provided with activation of this service).

TruServ™ customers can opt for the Remote Control option as a paid-for extra at R250 per month. The device comes in the form of a PCI card which is inserted into the server.

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Hetzner has upgraded its server hardware across the Managed & TruServ™ product range.

New dedicated server hardware

Hetzner has upgraded its server hardware across the Managed & TruServ™ product range.

New konsoleH tour

konsoleH is Hetzner’s award-winning proprietary control panel, giving customers greater control and easy access to a wide range of tools and systems to manage their hosting environment.
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Custom Hosting Solutions (CHS) vs. Managed Server Hosting

CHS

Managed Servers

Dedicated Account Manager & technical team to perform ongoing needs analysis and consulting.

Assistance via Hetzner’s Contact Centre and online Help Centre.

Offers solutions for custom settings and high availability.

Makes use of Hetzner’s standard hosting platform. No customisations are allowed.

URL, Operating System and Hardware monitoring to ensure optimal uptime.

Standard server monitoring.

Controlled Operating System and software patching with change management.

Automated Operating System and software patching.

Web application assistance provided as an optional service.

No assistance with web applications.

Not suitable for reseller hosting.

Suitable environment for reseller hosting.