News

Hetzner’s new Data Centre

Posted: 02 April 2013

Increased Capacity in Cape Town Data Centre

Following the opening of our third Data Centre in Cape Town (September 2011), Hetzner has overhauled CPT2. We have employed the same high-spec design and innovative engineering solutions as well as the energy-efficient cooling and UPS systems that have made CPT3 resilient. This latest expansion has added 27% national capacity to our network.

With the opening of this latest facility, Hetzner has reintroduced the Remote Management Modules and also introduced Solid State Disks (SSD) as a new hardware add-on for TruServ™ servers. All new server orders will be provisioned in this Data Centre (now called CPT4).

Hetzner's new website design

We are very excited to have launched our new website design. The new look boasts a simple, uncluttered format while enhancing features and tools our customers have come to rely on.

Improvements include, an easy-to-access konsoleH login bar at the top of each page, a main navigation bar that moves with you as you scroll, a site map for easy reference, comprehensive and easy-to-compare product matrices with printer friendly functionality.

Hetzner is an accredited CO.ZA Registrar

Posted: 23 January 2013

UniForum has taken the decision to appoint accredited Registrars to better facilitate the administration of CO.ZA domains. With this in mind, Hetzner has become an accredited Registrar.

Part of this administrative improvement for managing domains involves moving all existing CO.ZA domains to the new Extensible Provisioning Protocol (EPP) system, which is an internationally accepted standard that has proven to be a simpler and more effective way of administering domains. Hetzner will undertake to do this move over the next few months. This new system replaces the email ticket system that you would be accustomed to.

What you need to know about EPP:

• Domain Contacts: With the introduction of EPP, there is no longer an admin or technical contact. Going forward, only the Registrant details are retained for each CO.ZA domain.
  • Domain Registrations: New domain orders, if cancelled within 7 days of ordering, will be subject to a R5 grace period fee. However, if you cancel after the 7 days you will be liable for the full registration fee.
  • Domain Transfers: With the introduction of EPP, transfer requests will still generate a voting ticket, however, only the Registrant will vote. Hetzner will not vote on transfer tickets. Transfers will be effective immediately, once approved by the Registrant.
  • Registrant Updates: Updates are performed in konsoleH without a voting ticket being generated. This means that should an unauthorised person gain access to your konsoleH control panel, they would be able to transfer domains from your ownership. With this change it is increasingly important that you control who’s given access to your hosting profile via konsoleH. Registrant updates will take 5 days to complete. Notifications are sent to the outgoing Registrant.
  • DNS updates: DNS details are updated immediately.

Moving your domain to the new EPP system:

You will receive a voting ticket from UniForum. Please ignore this ticket as Hetzner, now an accredited Registrar, will accept the ticket on your behalf. This will ensure that you are on the new system.

Further reading:

• Visit our Help Centre, and view the articles relating to Domain Administration.
• You can read more on EPP on UniForum’s site.
• Read more about the Registrant voting procedure.
• We’ve taken the opportunity to update our Hosting Terms to reflect the new procedures that govern our Domain Name Services. Please familiarise yourself with this information (found under Clause 5).

Hetzner increases disk space quotas

Posted: 08 August 2012

We are delighted to announce a significant increase to Disk Space quotas for all Web Hosting and Managed Dedicated customers, with immediate effect. The new Disk Space Quotas are as follows:

	Packages	New quotas
Web Hosting	Micro	1 GB
	Micro Pro	2 GB
	Basic	5 GB
	Standard	10 GB
	Advanced	15 GB
	Master	20 GB

	Servers	New quotas
Managed Dedicated	Managed	250 GB
	Managed Plus	500 GB
	Managed Commerce	1 TB

Should you have received a Disk Usage notification on 1 August, you can safely ignore the warning. However if your disk usage has exceeded the new quotas, you will receive a warning on 10 August. Failing to reduce your disk usage will result in over-usage charges.

We have updated our Acceptable Use Policy in line with our revised quotas and would like to encourage you to review the updated policy. Customers will be charged over-usage should they exceed the revised disk quotas.

Please use the Disk Cleanup tool in konsoleH to effectively manage your disk space. You can also refer to our Help Centre for further assistance.

Traffic quotas increased up to 150%

Posted: 06 August 2012

We are delighted to announce a significant increase to our traffic quotas for all TruServ™ servers. Quotas have increased up to 150%:

	Servers	New quotas	% increase	Over-usage
TruServ™	TruServ™	500 GB	150%	R7/GB
	TruServ™ Plus	1 TB	100%
	TruServ™ Commerce	1 TB	100%

We’d also like to take this opportunity to draw your attention to our new server deployment timelines – all new server orders will be activated within an average of 8 business hours of placing your order. This applies to standard builds across our Dedicated Server range.

If you’re looking to order another TruServ™ server, August is the time to do it: all new TruServ™ Plus servers receive free setup for the full month of August!

We continue in our efforts to increase the overall value proposition to our customers through our strategic supplier relations and our singular focus to provide you with a web hosting partner you can trust.

New TruServ™ Commerce hardware at a reduced price

Posted: 31 May 2012

This update makes provision for more RAM and disk space at a lower monthly price. Sign up for a TruServ™ Commerce package in June and save R895 on setup fees!

The new hardware introduces a significant increase in RAM and disk space with customers also able to replace the standard SATA disks with 300 GB SAS disks*.

All new server orders will be provisioned in our latest Cape Town Data Centre facility. For more information, please contact our Dedicated Sales team on dedicated@hetzner.co.za.

	NEW TruServ™ Commerce	OLD TruServ™ Commerce
Monthly fee	R2 395	R3 495
Once-off setup fee	R895 (free setup for June orders)	R1 795
Hardware system	Custom	Dell R710
Processor	Intel Xeon E3 1230 3.2 GHz Quad Core	2 x Intel Xeon E5520 2.26 GHz Quad Core
RAID	H/Ware RAID 5 (battery backup)	H/Ware RAID 5 (battery backup)
RAM	32 GB ECC DDR3	8 GB ECC DDR3
Power Supply	Dual Hotswap	Dual Hotswap
Disk	3 x 1 TB SATA HDD (Enterprise-class)	3 x 500 GB SATA HDD (Enterprise-class)

* This request should be made at the time of placing your server order. The SAS disks will incur an additional monthly fee for the first 12 months.

We remain committed to providing you with a hosting service you can trust.