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Hetzner frequently communicates product enhancements and important company announcements. This means you are always up to date with the latest developments, helping you to make the most of our partnership.

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Hetzner announced as National Business Awards Finalist

Posted: 23 October 2014

Hetzner has been selected as a finalist in the Customer Focus Award category in this year’s National Business Awards.

The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

Sheri Morgan from the National Business Awards Nominations team explains how there is a lot to expect from the winners this year. “The build-up to the finalist selection has been extremely difficult this year due to the impressive list of entrants for the different categories. This is going to be a tough race. Good luck to all the very worthy companies and individuals that have succeeded thus far.”

The National Business Awards was introduced in 2002 to recognise the success & innovation of South African companies.

Hetzner Hosts 1/3 of SA ecommerce Sites

Posted: 05 September 2014

The top 30 South African e-commerce websites were announced at the uAfrica eCommerce Award. Hetzner, SA's largest specialist web hosting company, hosts 11 of those shortlisted, including the overall winner yuppiechef.com.

We’d like to congratulate all the listed websites and acknowledge their ongoing effort in spearheading e-commerce in South Africa. A hearty congratulations to the customers hosted by Hetzner, in particular Yuppiechef.com, who is supported by our Custom Hosting Solutions (CHS) team. We’re immensely proud of their ongoing success in the e-commerce space.

New responsive designs with Hetzner’s SiteBuilder

Posted: 08 August 2014

Our SiteBuilder now has exciting new responsive designs. This means your website is now able to resize to suit a range of devices from tablets to smartphones. Existing SiteBuilder customers will find it easy to switch to one of these responsive design templates. Find out how.

Our SiteBuilder also supports Google web fonts, giving customers more options to individually style their website content. In order to expand your font selection while editing your website content, you will need to switch to expert mode. Once done, you will see the editor toolbar appear as you type within the text area. This toolbar will give you the enhanced font selection.

An important change to the org.za name space

Posted: 30 July 2014

From 1 August 2014 the org.za Registry will move from Internet Solutions (IS) to the ZA Central Registry (ZACR). Effective from 21 July 2014, new org.za registrations will be suspended. Hetzner was made aware of this on 22 July 2014. It remains uncertain when Hetzner will be in a position to offer new org.za registrations to customers. Once the ZACR becomes the Registry operator for org.za domains, they will initiate a Sunrise and Landrush period, which will commence on 4 August 2014. Should you wish to participate in this period you will need to contact the ZACR directly for assistance.

General availability of org.za domain names will commence on 3 September 2014, where it will be possible for the general public to order new org.za registrations on a ‘first-come, first-served’ basis.

Note: Although the detail is still unclear, pricing and regulatory requirements of org.za domain names will be affected in the following ways:

  • Any individual or organisation will be able to register an org. za domain, not only non-profits as was previously the case. This means that there is no longer a need to provide documentation that indicates NPO (not for profit) status.
  • There will be a fee associated with new org.za registrations.
  • An annual renewal fee will apply for all existing org.za domains. However, once the ZACR becomes the Registry operator, the first 12 month period will be free for all org.za domain holders.
A migration process for existing org.za customers will be necessary in the near future. Hetzner will confirm details with customers once we’re ready. Rest assured that your domain and web presence will not be impacted by this migration.

For further details on this transition, please visit: https://www.registry.net.za/content.php?gen=1&contentid=164&title=Org.Za+Migration+to+ZA+Central+Registry

Hetzner launches its Colocation service

Posted: 24 June 2014

Hetzner, South Africa’s leading specialist web hosting company, announced today that it is now offering Colocation at its new Data Centre Park in Samrand, Gauteng.

Athena Turner, marketing and communications manager for Hetzner says that their Colocation offering is a high-quality, cost-effective option for businesses that require a stable, high-performance network while maintaining complete control over hardware and server administration. “You supply the hardware, we offer you the full benefit of a world-class facility.”

“We know that our customers have come to expect and appreciate good value and reliability from us. With our Colocation service now available at our Data Centre Park in Samrand, we’re able to provide a hassle-free hosting experience that offers infrastructure stability at a reasonable price,” comments Turner.

Hetzner’s Colocation offering includes a Full Rack at R5 700 per month and a Half Rack at R3 500 per month. There are no setup costs when ordering your Colocation service with Hetzner.

Hetzner’s Colocation hosting also includes the following features and benefits:

  • Monthly contract period.
  • Servers benefit from efficient airflow with customised Cold Aisle Containment pods.
  • Our racks go beyond the industry norm with extra width for comfort, giving customers additional space to work with their equipment.
  • The data centre uses direct free cooling, reducing power consumption and Hetzner’s carbon footprint.
  • Colocation customers have unattended access to their servers with biometric access and pin code lockable racks.
  • The facility offers fully redundant, physically separated A+B power feeds.
  • Traffic at R2.20 per GB and power consumption at R0.95 per kWh.

Full details can be found at www.hetzner.co.za/colocation.

“With our Colocation hosting we’re offering customers a reliable and cost effective alternative. There are no setup fees when installing your equipment and the contract is monthly, same as all our other hosting services. We’d like our customers to host and remain with Hetzner because they have come to trust our reliable service,” concludes Turner.

Unlimited traffic for Web Hosting customers

Posted: 17 March 2014

We are pleased to announce unlimited traffic for Home & Business Web Hosting packages with immediate effect.

What does ‘Unlimited Traffic’ mean?

It means that Hetzner does not impose a quota limit on traffic.

  Packages Traffic quotas Monthly Fees (no setup fees) Traffic over-usage charge

Home

Micro

Unlimited

R19

 

None

Micro Pro

R39

Business

Basic

Unlimited

R99

 

None

Standard

R149

Advanced

R279

Master

R439


Does that mean that there are no limitations to the activities of my site?

No. Beyond traffic there are potential hardware limitations that affect about 0.05% of our customer base. However traffic, thanks to an ever decreasing cost, is no longer the first point of constraint, and therefore no longer metered.

To explain further, a web hosting server is shared by multiple customers. A shared server is a limited resource. While 99,95% of websites will exist comfortably in this environment, some websites are better suited to being hosted on a dedicated server. Should the latter be observed, we will contact the customer and suggest alternatives.

We have explained unlimited traffic in more detail here.

It is incredibly important to Hetzner that we preserve and evolve the performance integrity of our servers and network. With this change, we are mindful of continuing in our efforts to provide you with a web hosting partner you can trust. Thank you for your on-going support.

Hetzner Donates 40 Dell Servers in Support of Education

Posted: 30 January 2014

Hetzner has donated 40 decommissioned Dell servers to three worthwhile educational organisations in South Africa.

The Dell servers were cleaned, data-wiped, tested and delivered to the following organisations in time for the 2014 school year:

The donated Dell servers will be used to replace old equipment as well as run Internet services and applications to support the students.

Adri Marais, TSiBA CEO, expressed her team’s appreciation for the donation, “ICT plays a crucial role in the effective delivery of education and thanks to this donation our server capacity has been strengthened significantly at both our Cape Town and Eden campuses. We are thankful for this generous gesture and applaud Hetzner for ‘paying it forward’ in such a meaningful and responsible way.”

“21st century learning requires the best modern technology available and Hetzner is a visionary company that is providing this for the youth of South Africa. The incredible donation of 17 servers enables the Maharishi Institute to provide access to volumes of material to support the education of hundreds of youth drawn throughout the country from disadvantaged backgrounds. We are so grateful to have this partnership. It will make a significant difference for our technology backbone,” said Annie Blecher, Business Development Director, Maharishi Institute.

“We are thrilled to be able to extend the life of our servers in this way. Hetzner was very careful in selecting the right partner. TSiBA, LEAP and the Maharishi Institute provide an invaluable service, educating South Africa’s next generation of entrepreneurs and business leaders,” commented Athena Turner, Hetzner’s marketing & communications manager.

TSiBA Education is a non-profit business school that was founded in 2004 and is registered and fully accredited with the Department of Higher Education. Students are not required to pay for their education monetarily, but rather to Pay it Forward by transferring the knowledge, skills and resources that they gain at TSiBA into their communities.

LEAP Science & Maths School is currently made up of six LEAP Schools that provide a high quality education aimed at talented learners from grades 8 to 12. These schools are based in the Western Cape (2 schools), Gauteng (3 schools) and Limpopo (1 school). The learners are sourced from township-based feeder schools. They do not pay school fees and are selected for enrolment because they display a potential to learn and a willingness to work hard.

The Maharishi Institute was founded in 2007 to provide disadvantaged youth access to Consciousness-Based tertiary education through accredited education partners and is focused on unlocking the genius of South African youth. The founding organization established in 1979 has pioneered the “free tertiary education” movement in South Africa over the last 14 years and is building an ethical, competent group of business and government leaders.

 

Hetzner increases traffic quotas and reduces traffic over-usage charges.

Posted: 21 January 2014

Hetzner remains committed to adding value to its customers and passing on cost-saving benefits wherever possible.

With this in mind, we are pleased to announce a significant increase in traffic quotas for all our dedicated servers and Volume Plan customers.

These changes will take effect from January 2014.

In addition, we have decreased the traffic over-usage cost for all dedicated servers from R3.20 per GB; now R2.20 per GB as well as our Volume Plan, which was R5.00 per GB; now R3.50 per GB.

We would like to take this opportunity to thank our customers for their ongoing support. We remain committed to transparent, sustainable business practices, providing you with a hosting service you can trust.


Hetzner has been selected as a finalist in the Customer Focus Awards

Posted: 25 November 2013

Hetzner has been selected as a finalist in the Customer Focus Award category for
this year's National Business Awards.

The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

“We’re delighted that our focus on customer service has been recognised by this forum. In all we do, we endeavor to be trusted in hosting, understanding that trust is the reward of care. Our customers are central to all we do at Hetzner,” comments Athena Turner, Hetzner’s Marketing & Communications Manager. This recognition also pays tribute to the incredible people that work at Hetzner.”

The National Business Awards was introduced in 2002 to recognise the success & innovation of South African companies.

Traffic over-usage costs reduced

Posted: 08 July 2013

We are delighted to announce a significant decrease to our traffic over-usage costs for all dedicated servers, effective immediately.

The new traffic over-usage cost is R3.20 per GB, a decrease of 54%



We continue in our efforts to increase the overall value proposition for our customers through our strategic supplier relations and our singular focus to provide you with a web hosting partner you can trust.

Hetzner brings German data centre engineering to SA

Posted: 02 July 2013

Hetzner announced today that construction is underway for a state-of-the art data centre in Samrand (Gauteng), which is expected to open its doors late 2013.

The new facility, with a hosting capacity of 1 200m², can house in excess of 12 000 servers. This will increase the company’s national capacity to meet growing customer demand as well as allowing Hetzner to expand its existing product line with the introduction of co-location services to the Gauteng market.

Athena Turner, marketing and communications manager for Hetzner, says that with this new development the company is building for growth, ensuring that Hetzner continues to deliver a reliable and long-term value proposition to its customers.”
“Hetzner South Africa’s building design and data centre efficiencies have been modelled off of Hetzner Online’s German facilities, including reducing our dependency on power intensive air-conditioning. Whenever the ambient temperature allows for it, we will make use of direct free cooling which reduces power consumption significantly,” comments Turner.

“This has been a long term project that we’ve been preparing for. Sourcing the right location for our facility was paramount. With our data centre in close proximity to fibre routes and a recently built power substation, we’re strategically positioned to maximise the benefits of the available infrastructure, enabling us to offer a cost-effective hosting service.”

“What’s more, the new location has also made multi-homing a reality for Hetzner. Through negotiations with various upstream network providers to find the most suitable connectivity options that will benefit our customers and our growing business requirement, we can confirm that EOH Carrier Services and Internet Solutions will function as our primary bandwidth providers. This will significantly increase Hetzner’s network resilience.”

Turner concludes, “We chose Gauteng as the location for Hetzner’s first Data Centre Park as it’s our primary market and generates the strongest demand for our services. Our Cape Town customers will continue to benefit from our recently retrofitted data centre at Great Westerford (Newlands) which has adopted many of the same engineering principles.”

Hetzner is taking a phased approach with the first of five data centres under construction, in what is to become a sophisticated Data Centre Park.

Hetzner SiteBuilder 2.0 is here. It’s so easy!

Posted: 26 June 2013

Hetzner is excited to announce the launch of SiteBuilder 2.0. With this new website creator tool, it’s super-simple to create and edit your website. No web design experience needed. Simply drag and drop images, videos, widgets and more, straight into your website. Even text can be added and edited directly on the page. If you get stuck, the comprehensive Help Centre will help you navigate through any fix.

What’s new?

Our SiteBuilder boasts a number of new widgets and functions that makes designing your website fast, easy and enjoyable


Get Social

Enhance your website by integrating your Facebook or Twitter accounts.

Mobile Website Publisher

Create a Mobile version of your website content at a click of a button (fully accessible with any iOS or Android smartphone device).

External Videos

Integrate external video content from any 3rd party video provider.

Maps & Directions

Display your location & directions on an interactive map.

Shopping Cart

Sell your products online with various payment methods including PayPal.

Embed 3rd party Apps

Integrate any type of external content application including online shops and 3rd party business services such as Amazon aStore and BookatOnce.

Package Options

SiteBuilder Lite (20 feature points*): R19 per month
SiteBuilder Standard (Unlimited feature points): R59 per month
 

* SiteBuilder Lite limits you to 20 feature points. Each widget (including additional pages) carries a feature point value. As you include or remove widgets on your site, the feature points tally is adjusted. Once the 20 points are depleted, you will be unable to add new widgets or pages, however you will still be able to edit text and images.

 

Getting Started

New SiteBuilder customers can purchase and launch SiteBuilder 2.0 by following the simple instructions found on our Help Centre

For more information contact support@hetzner.co.za

Hetzner’s new Data Centre

Posted: 02 April 2013

Increased Capacity in Cape Town Data Centre

Following the opening of our third Data Centre in Cape Town (September 2011), Hetzner has overhauled CPT2. We have employed the same high-spec design and innovative engineering solutions as well as the energy-efficient cooling and UPS systems that have made CPT3 resilient. This latest expansion has added 27% national capacity to our network.

With the opening of this latest facility, Hetzner has reintroduced the Remote Management Modules and also introduced Solid State Disks (SSD) as a new hardware add-on for TruServ™ servers. All new server orders will be provisioned in this Data Centre (now called CPT4).


Hetzner's new website design

We are very excited to have launched our new website design. The new look boasts a simple, uncluttered format while enhancing features and tools our customers have come to rely on.

Improvements include, an easy-to-access konsoleH login bar at the top of each page, a main navigation bar that moves with you as you scroll, a site map for easy reference, comprehensive and easy-to-compare product matrices with printer friendly functionality.

Hetzner is an accredited CO.ZA Registrar

Posted: 23 January 2013

UniForum has taken the decision to appoint accredited Registrars to better facilitate the administration of CO.ZA domains. With this in mind, Hetzner has become an accredited Registrar.

Part of this administrative improvement for managing domains involves moving all existing CO.ZA domains to the new Extensible Provisioning Protocol (EPP) system, which is an internationally accepted standard that has proven to be a simpler and more effective way of administering domains. Hetzner will undertake to do this move over the next few months. This new system replaces the email ticket system that you would be accustomed to.

What you need to know about EPP:

  • Domain Contacts: With the introduction of EPP, there is no longer an admin or technical contact. Going forward, only the Registrant details are retained for each CO.ZA domain.

    • Domain Registrations: New domain orders, if cancelled within 7 days of ordering, will be subject to a R5 grace period fee. However, if you cancel after the 7 days you will be liable for the full registration fee.
    • Domain Transfers: With the introduction of EPP, transfer requests will still generate a voting ticket, however, only the Registrant will vote. Hetzner will not vote on transfer tickets. Transfers will be effective immediately, once approved by the Registrant.
    • Registrant Updates: Updates are performed in konsoleH without a voting ticket being generated. This means that should an unauthorised person gain access to your konsoleH control panel, they would be able to transfer domains from your ownership. With this change it is increasingly important that you control who’s given access to your hosting profile via konsoleH. Registrant updates will take 5 days to complete. Notifications are sent to the outgoing Registrant.
    • DNS updates: DNS details are updated immediately.

Moving your domain to the new EPP system:

You will receive a voting ticket from UniForum. Please ignore this ticket as Hetzner, now an accredited Registrar, will accept the ticket on your behalf. This will ensure that you are on the new system.

Further reading:

  • Visit our Help Centre, and view the articles relating to Domain Administration.
  • You can read more on EPP on UniForum’s site.
  • Read more about the Registrant voting procedure.
  • We’ve taken the opportunity to update our Hosting Terms to reflect the new procedures that govern our Domain Name Services. Please familiarise yourself with this information (found under Clause 5).

Hetzner increases disk space quotas

Posted: 08 August 2012

We are delighted to announce a significant increase to Disk Space quotas for all Web Hosting and Managed Dedicated customers, with immediate effect. The new Disk Space Quotas are as follows:

 

Packages

New quotas

Web Hosting

Micro

1 GB

Micro Pro

2 GB

Basic 5 GB
Standard 10 GB
Advanced 15 GB

Master

20 GB

 

Servers

New quotas

Managed Dedicated

Managed

250 GB

Managed Plus

500 GB

Managed Commerce 1 TB
Should you have received a Disk Usage notification on 1 August, you can safely ignore the warning. However if your disk usage has exceeded the new quotas, you will receive a warning on 10 August. Failing to reduce your disk usage will result in over-usage charges.

We have updated our Acceptable Use Policy in line with our revised quotas and would like to encourage you to review the updated policy. Customers will be charged over-usage should they exceed the revised disk quotas.

Please use the Disk Cleanup tool in konsoleH to effectively manage your disk space. You can also refer to our Help Centre for further assistance.

Traffic quotas increased up to 150%

Posted: 06 August 2012

We are delighted to announce a significant increase to our traffic quotas for all TruServ™ servers. Quotas have increased up to 150%:

 

Servers

New quotas

% increase

Over-usage

TruServ™

TruServ™

500 GB

150%

R7/GB

TruServ™ Plus

1 TB

100%

TruServ™ Commerce

1 TB

100%

We’d also like to take this opportunity to draw your attention to our new server deployment timelines – all new server orders will be activated within an average of 8 business hours of placing your order. This applies to standard builds across our Dedicated Server range.

If you’re looking to order another TruServ™ server, August is the time to do it: all new TruServ™ Plus servers receive free setup for the full month of August!

We continue in our efforts to increase the overall value proposition to our customers through our strategic supplier relations and our singular focus to provide you with a web hosting partner you can trust.

New TruServ™ Commerce hardware at a reduced price

Posted: 31 May 2012

This update makes provision for more RAM and disk space at a lower monthly price. Sign up for a TruServ™ Commerce package in June and save R895 on setup fees!

The new hardware introduces a significant increase in RAM and disk space with customers also able to replace the standard SATA disks with 300 GB SAS disks*.

All new server orders will be provisioned in our latest Cape Town Data Centre facility. For more information, please contact our Dedicated Sales team on dedicated@hetzner.co.za.

 

NEW TruServ™ Commerce

OLD TruServ™ Commerce

Monthly fee

R2 395

R3 495

Once-off setup fee

R895 (free setup for June orders)

R1 795

Hardware system

Custom

Dell R710

Processor

Intel Xeon E3 1230
3.2 GHz Quad Core

2 x Intel Xeon E5520
2.26 GHz Quad Core

RAID

H/Ware RAID 5 (battery backup)

H/Ware RAID 5 (battery backup)

RAM

32 GB ECC DDR3

8 GB ECC DDR3

Power Supply

Dual Hotswap

Dual Hotswap

Disk

3 x 1 TB SATA HDD (Enterprise-class)

3 x 500 GB SATA HDD (Enterprise-class)

* This request should be made at the time of placing your server order. The SAS disks will incur an additional monthly fee for the first 12 months.

We remain committed to providing you with a hosting service you can trust.