Hetzner frequently communicates product enhancements and important company announcements. This means you are always up to date with the latest developments, helping you to make the most of our partnership.

You are here: Home » News » News

Print friendly:

Hetzner has been nominated for a National Business Award

Posted: 19 November 2015

Hetzner has been selected as a finalist in the Customer Focus Award category in this year’s National Business Awards.

The customer focus award is dedicated to companies with exceptional business achievement in bettering the lives of their customers through superior service. In order to be shortlisted as a finalist, companies had to meet certain criteria, such as illustrating strong year-on-year growth, and a commitment to service excellence.

“We see ourselves as our customers’ ally and partner, helping to make their online endeavours a success,” says Athena Turner, Hetzner’s marketing and communications manager.

“Hetzner services the mass market. With this broad customer base we’re always prioritising for growth and longevity, where our motive is to continue to service our customers’ best interests. It’s our ongoing commitment to earn our customers’ trust,” adds Turner.

We share this Customer Focus nomination with a few other heavy hitters, including Absa Life Ltd, Defy South Africa and DHL Express, Isilukomo Staffing Solutions, Stuttaford Van Lines, and Vodacom.

‘’These awards showcase and recognise the finest talent and organisations that South Africa has to offer. The list of finalists exemplifies the National Business Awards slogan, namely “The Oscars of South African Business,” says Lance Fanaroff the Joint CEO of Integr8 and the Head Judge of the National Business Awards 2015.

The 2015 NBA ceremony will take place at Emperors Palace, Johannesburg, on the 19th of November.

OneDayOnly and Hetzner join forces to offer SA a good deal

Posted: 27 October 2015

South African e-tailer, OneDayOnly, has become the latest e-commerce big-hitter to join Hetzner South Africa’s growing hosting network.

This is the most recent in a series of high-profile customers for Hetzner South Africa, whose Custom Hosting Solution (CHS) offering has become sought-after by high-volume online retailers, thanks to its dedicated team and server management expertise.

With a rapidly growing nationwide audience and a time-sensitive sales window, OneDayOnly turned to Hetzner to provide a customised hosting solution that could handle high volume traffic as well as offer a resilient technical backbone.

Hetzner worked with the e-tailer to develop a customised, load-balanced, solution hosted across a number of servers in their state-of-the-art Data Centre Park in Samrand. Built to withstand surges of high traffic volume, Hetzner’s offering affords them access to a dedicated account manager and technical team. This team proactively monitors and responds to any server performance or capacity issues while ensuring 99.9% service availability – a critical factor in the success of any e-commerce site.

“OneDayOnly has experienced increased growth over the past year with its 24-hour sales window allocated to their daily deals,” explains Athena Turner, marketing and communications manager for Hetzner South Africa. “They needed a solution custom-built to suit their specific requirements; one that provided efficient load balancing capacity, optimal infrastructure performance and high availability.”

“The nature of our business means we see regular spikes in traffic as new deals are loaded to the site, which is why efficient load balancing and high network availability were key priorities for us when seeking out a new hosting provider,” says Maurits Vermeulen, director of OneDayOnly. “Hetzner quickly understood the needs of our business, and were able to offer a solution that not only met them, but also catered to our ongoing growth plans.”

Hetzner’s fully managed CHS solution is designed for the e-commerce environment, offering customers a high level of flexibility that allows them to scale their offering based on the demands of their business. “The scalability of Hetzner’s Custom Hosting Solution is definitely something that appeals to our e-commerce customers. The Hetzner team works in partnership with our customers to ensure that we’re able to meet their existing online requirements, as well as make provision for long-term growth,” says Turner.

Network Platforms build a protected fibre link between Hetzner and Teraco

Posted: 22 October 2015

Service-driven ICT solutions provider Network Platforms has developed a robust and scalable fibre infrastructure between Hetzner’s Samrand Data Centre Park and Teraco Isando. The solution ensures that Hetzner and Network Platforms can offer customers an impressively rich array of services and connectivity alongside reliability, flexibility and cost-effective implementations.

“Hetzner is South Africa’s largest specialist web hosting provider,” says Gavin Epstein, Sales Executive at Network Platforms. “We have now implemented fibre connectivity to their Centurion operations where they host a significant number of servers for their customers. We have essentially extended our data centre infrastructure into the Hetzner environment so as to offer services to Hetzner enterprise customers through a robust solution with impressive back-up facilities,” says Gavin Epstein, Sales Executive at Network Platforms.

Through this implementation, Network Platforms can now provide tenants, within the Hetzner Data Centre, a variety of value-added services that range from remote NAP Africa ports to Layer 2 access to infrastructure at Hetzner through fibre, microwave or a combination of connectivity options. Clients can now peer directly on NAP Africa which has the benefits of speed, access and connectivity. Users gain faster access to all peers on the NAP Africa exchange as well as landing content from Akamai, Google and Microsoft.

“The objective of our solution is to bring in connectivity and to support Hetzner’s growth as a vendor neutral, multiple connectivity provider,” says Epstein. “Hetzner is a cost-effective offering for users to gain access to a server infrastructure and for those who want to host their servers in a secure data centre as they shift their infrastructure to the cloud. As cloud gains momentum, this high level solution developed by Network Platforms, Teraco and Hetzner is delivering exactly what the modern enterprise needs.”

TruServ self-managed server hardware has been upgraded

Posted: 04 June 2015

You will now enjoy increased RAM and a healthy CPU boost - at no extra cost on our monthly fee.

Here are the specs:

  • All servers now include more RAM.
  • The TruServ Plus and TruServ Commerce now come with the Intel Xeon E5 CPU.*
Click here for more detail on the new hardware specs.

With more processing power, our TruServ self-managed servers offer a scalable solution for your growing business.

Should you have any queries regarding our new hardware platform, please don’t hesitate to contact our consultants at

* As an optional add-on, TruServ Commerce can support dual CPUs.

Hetzner to offer Colocation customers greater freedom of choice through DFA fibre offering

Posted: 19 May 2015

Hetzner’s state-of-the-art Data Centre Park in Samrand now offers ECS-licensed customers an even greater choice of internet service providers (ISPs), thanks to the inclusion of DFA’s Open Access fibre solution.

DFA, which has spent the last eight years financing, building and managing the largest open access fibre network in South Africa, has recently become the latest provider to join Hetzner’s carrier-neutral facility. This Data Centre offers a cost-effective colocation service to allow customers to manage their own data from a secure, energy-efficient environment.

Boasting eco-friendly cooling technology, fully redundant power infrastructure and high-speed connectivity, Hetzner’s Data Centre is fast becoming sought-after by businesses both large and small, particularly in light of current load-shedding.

“Colocation is a natural choice for businesses looking to maintain complete ownership of their data, but who don’t have the on-site facilities to guarantee 24/7 uptime,” says Athena Turner, marketing & communications manager for Hetzner South Africa. “Our Data Centre is able to operate without any external power supply, thanks to a world-class emergency power design, comprising generators, UPS systems and a bulk fuel strategy. We also have physically separated A+B feeds, removing the likelihood of any single point of failure, as well as proprietary green technology that allows us to provide natural cooling almost all year round.”

Hetzner’s unique free cooling system, which boasts intelligent airflow to ensure optimal data storage conditions, allows the company to significantly reduce its carbon footprint and remain less reliant on the national grid, with 65% of its annual cooling capacity generated via its free cooling technology.

“Businesses are quickly coming to understand the value of storing their data in purpose-built facilities, using their own trusted service providers and technical staff to maintain control over the process,” says Turner. “Our service offering is unique in that we offer our customers complete flexibility when it comes to managing their servers, and with DFA now onboard, our ECS-licensed customers are afforded even more options,” says Turner.

With the largest Open Access metro fibre footprint in South Africa as well as an unrivalled uptime of 99.95% , DFA is a natural fibre solution provider at Hetzner, South Africa’s leading web hosting company.

“The provision of our fibre at Hetzner’s Data Centre made sense for us, as its state-of-the-art facility enables us to provide the level of service we’re accustomed to offering our clients,” says Tshego Ditshego, DFA’s brand and communication executive.

“Today businesses are moving significant volumes of data, either internally or externally to data centres. To improve efficiencies and drive productivity, it is important that these businesses have access to the high speed broadband connectivity that only fibre can deliver,” adds Ditshego.

Established in 2007, DFA has since installed over 8,000km of fibre infrastructure locally, allowing it to offer almost limitless capacity and deliver industry-leading uptime rates. Though widely sought out by large conglomerates and multinationals with large data transmission requirements, it also offers services to small and medium-sized enterprises, enabling businesses to easily scale as needed without incurring unnecessary infrastructural expense.

Italtile and Hetzner join forces to provide top e-commerce offering

Posted: 04 May 2015

Retail giants Italtile and CTM (part of the Italtile Group) recently joined the growing list of top-tier e-commerce platforms to partner with Hetzner. The country’s largest specialist web hosting company already supports many of South Africa’s top performing online platforms, including Yuppiechef, the 2014 uAfrica eCommerce award winner.

Italtile Group’s decision to have Hetzner house mission-critical e-commerce sites for both its high-end and medium-level retail subsidiaries came about largely as a result of the company’s highly regarded Custom Hosting Solution (CHS).

“Italtile needed an airtight hosting solution for its two websites, and was unwilling to compromise on security, performance or uptime,” explains Athena Turner, marketing and communications manager for Hetzner South Africa. “They opted to make use of our CHS offering, which affords them access to a dedicated account manager and technical team, who are able to proactively monitor and respond to any server performance or capacity issues, and ensure 99.9% service availability – a critical factor in the success of any ecommerce site.”

For Italtile Group’s E-commerce Manager, Tim Meara, the online platform’s ability to deliver top-notch customer service was key, “Allowing our customers to view our product ranges, pay online and facilitate delivery directly from the comfort of their homes is an essential element of our overall service offering,” explains Meara. “It was therefore critical to choose a hosting partner that could handle both the volumes and technical requirements necessary to ensure exceptional service from an online perspective.”

Hetzner’s fully managed hosting solution not only affords their growing customer list the highest levels of security and speed, it also boasts a level of configurational flexibility that allows it to be customised and updated based on changing needs.

“There’s nothing static about the online environment, so for customers like Italtile, it’s important to know that changes can be quickly and easily implemented as its web platform evolves,” explains Turner. “Flexibility and scalability were non-negotiables for them when it came to launching their ecommerce sites, and our Custom Hosting Solution team has been able to adapt seamlessly since the platforms went live.”

Safeguarding your Website

Posted: 27 February 2015

With the ever increasing threat of online attacks, we’ve added a new layer of security to our hosting platform, benefiting our Web Hosting and Managed Dedicated server customers.

By increasing the system’s ability to identify and block suspected malicious activity it strengthens your website’s defences against cyber attacks. Our system is continuously updated by the Hetzner team with new detection rules as common attack methods evolve.

At Hetzner we understand that you trust us with the security and performance of your website and we take great measures to ensure that our network and managed hosting environment is resilient and secure.

Frost & Sullivan recognises Hetzner as the South African Web Hosting market leader

Posted: 18 February 2015

Hetzner has been awarded the 2014 South African Web Hosting Market Leadership Award by the international analyst firm Frost & Sullivan.

The Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.

“While competitors diversified into consumer Internet products such as asymmetric digital subscriber line, Hetzner continued growing in the Web hosting market with associated hosting products, attracting higher investments,” said Lehlohonolo Mokenela, Information and Communication Technologies Industry Analyst at Frost & Sullivan Africa. “This uncompromising business model led to market consolidation, which poised the company for long-term gains, with a 20 percent increase in 2014 and a projected year-on-year growth of 25 percent in 2015.”

“Importantly, Hetzner excels at offering the best end-user experience through ease-of-transaction and uncomplicated service delivery. Its platform ensures excellent customer support through effective feedback mechanisms tailored to customer needs. Overall, Hetzner’s ability to create and sustain brand loyalty through outstanding solutions and services has made it richly deserving of the 2014 South African Market Leadership Award,” adds Mokenela.

Frost & Sullivan industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

A price increase for .CO.ZA domains

Posted: 28 January 2015

The ZACR (ZA Central Registry) has notified Hetzner of a price increase for all .CO.ZA domains (new registrations and renewals). From 1 March 2015 all new .CO.ZA domain registrations and renewals will increase to R89 per year.

We would like to take this opportunity to thank our customers for their ongoing support. We remain committed to transparent, sustainable business practices, providing our customers with a hosting service they can trust.

Hetzner announced as National Business Awards Finalist

Posted: 23 October 2014

Hetzner has been selected as a finalist in the Customer Focus Award category in this year’s National Business Awards.

The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

Sheri Morgan from the National Business Awards Nominations team explains how there is a lot to expect from the winners this year. “The build-up to the finalist selection has been extremely difficult this year due to the impressive list of entrants for the different categories. This is going to be a tough race. Good luck to all the very worthy companies and individuals that have succeeded thus far.”

The National Business Awards was introduced in 2002 to recognise the success & innovation of South African companies.

Hetzner Hosts 1/3 of SA ecommerce Sites

Posted: 05 September 2014

The top 30 South African e-commerce websites were announced at the uAfrica eCommerce Award. Hetzner, SA's largest specialist web hosting company, hosts 11 of those shortlisted, including the overall winner

We’d like to congratulate all the listed websites and acknowledge their ongoing effort in spearheading e-commerce in South Africa. A hearty congratulations to the customers hosted by Hetzner, in particular, who is supported by our Custom Hosting Solutions (CHS) team. We’re immensely proud of their ongoing success in the e-commerce space.

New responsive designs with Hetzner’s SiteBuilder

Posted: 08 August 2014

Our SiteBuilder now has exciting new responsive designs. This means your website is now able to resize to suit a range of devices from tablets to smartphones. Existing SiteBuilder customers will find it easy to switch to one of these responsive design templates. Find out how.

Our SiteBuilder also supports Google web fonts, giving customers more options to individually style their website content. In order to expand your font selection while editing your website content, you will need to switch to expert mode. Once done, you will see the editor toolbar appear as you type within the text area. This toolbar will give you the enhanced font selection.

An important change to the name space

Posted: 30 July 2014

From 1 August 2014 the Registry will move from Internet Solutions (IS) to the ZA Central Registry (ZACR). Effective from 21 July 2014, new registrations will be suspended. Hetzner was made aware of this on 22 July 2014. It remains uncertain when Hetzner will be in a position to offer new registrations to customers. Once the ZACR becomes the Registry operator for domains, they will initiate a Sunrise and Landrush period, which will commence on 4 August 2014. Should you wish to participate in this period you will need to contact the ZACR directly for assistance.

General availability of domain names will commence on 3 September 2014, where it will be possible for the general public to order new registrations on a ‘first-come, first-served’ basis.

Note: Although the detail is still unclear, pricing and regulatory requirements of domain names will be affected in the following ways:

  • Any individual or organisation will be able to register an org. za domain, not only non-profits as was previously the case. This means that there is no longer a need to provide documentation that indicates NPO (not for profit) status.
  • There will be a fee associated with new registrations.
  • An annual renewal fee will apply for all existing domains. However, once the ZACR becomes the Registry operator, the first 12 month period will be free for all domain holders.
A migration process for existing customers will be necessary in the near future. Hetzner will confirm details with customers once we’re ready. Rest assured that your domain and web presence will not be impacted by this migration.

For further details on this transition, please visit:

Hetzner launches its Colocation service

Posted: 24 June 2014

Hetzner, South Africa’s leading specialist web hosting company, announced today that it is now offering Colocation at its new Data Centre Park in Samrand, Gauteng.

Athena Turner, marketing and communications manager for Hetzner says that their Colocation offering is a high-quality, cost-effective option for businesses that require a stable, high-performance network while maintaining complete control over hardware and server administration. “You supply the hardware, we offer you the full benefit of a world-class facility.”

“We know that our customers have come to expect and appreciate good value and reliability from us. With our Colocation service now available at our Data Centre Park in Samrand, we’re able to provide a hassle-free hosting experience that offers infrastructure stability at a reasonable price,” comments Turner.

Hetzner’s Colocation offering includes a Full Rack at R5 700 per month and a Half Rack at R3 500 per month. There are no setup costs when ordering your Colocation service with Hetzner.

Hetzner’s Colocation hosting also includes the following features and benefits:

  • Monthly contract period.
  • Servers benefit from efficient airflow with customised Cold Aisle Containment pods.
  • Our racks go beyond the industry norm with extra width for comfort, giving customers additional space to work with their equipment.
  • The data centre uses direct free cooling, reducing power consumption and Hetzner’s carbon footprint.
  • Colocation customers have unattended access to their servers with biometric access and pin code lockable racks.
  • The facility offers fully redundant, physically separated A+B power feeds.
  • Traffic at R2.20 per GB and power consumption at R0.95 per kWh.

Full details can be found at

“With our Colocation hosting we’re offering customers a reliable and cost effective alternative. There are no setup fees when installing your equipment and the contract is monthly, same as all our other hosting services. We’d like our customers to host and remain with Hetzner because they have come to trust our reliable service,” concludes Turner.

Unlimited traffic for Web Hosting customers

Posted: 17 March 2014

We are pleased to announce unlimited traffic for Home & Business Web Hosting packages with immediate effect.

What does ‘Unlimited Traffic’ mean?

It means that Hetzner does not impose a quota limit on traffic.

  Packages Traffic quotas Monthly Fees (no setup fees) Traffic over-usage charge







Micro Pro














Does that mean that there are no limitations to the activities of my site?

No. Beyond traffic there are potential hardware limitations that affect about 0.05% of our customer base. However traffic, thanks to an ever decreasing cost, is no longer the first point of constraint, and therefore no longer metered.

To explain further, a web hosting server is shared by multiple customers. A shared server is a limited resource. While 99,95% of websites will exist comfortably in this environment, some websites are better suited to being hosted on a dedicated server. Should the latter be observed, we will contact the customer and suggest alternatives.

We have explained unlimited traffic in more detail here.

It is incredibly important to Hetzner that we preserve and evolve the performance integrity of our servers and network. With this change, we are mindful of continuing in our efforts to provide you with a web hosting partner you can trust. Thank you for your on-going support.

Hetzner Donates 40 Dell Servers in Support of Education

Posted: 30 January 2014

Hetzner has donated 40 decommissioned Dell servers to three worthwhile educational organisations in South Africa.

The Dell servers were cleaned, data-wiped, tested and delivered to the following organisations in time for the 2014 school year:

The donated Dell servers will be used to replace old equipment as well as run Internet services and applications to support the students.

Adri Marais, TSiBA CEO, expressed her team’s appreciation for the donation, “ICT plays a crucial role in the effective delivery of education and thanks to this donation our server capacity has been strengthened significantly at both our Cape Town and Eden campuses. We are thankful for this generous gesture and applaud Hetzner for ‘paying it forward’ in such a meaningful and responsible way.”

“21st century learning requires the best modern technology available and Hetzner is a visionary company that is providing this for the youth of South Africa. The incredible donation of 17 servers enables the Maharishi Institute to provide access to volumes of material to support the education of hundreds of youth drawn throughout the country from disadvantaged backgrounds. We are so grateful to have this partnership. It will make a significant difference for our technology backbone,” said Annie Blecher, Business Development Director, Maharishi Institute.

“We are thrilled to be able to extend the life of our servers in this way. Hetzner was very careful in selecting the right partner. TSiBA, LEAP and the Maharishi Institute provide an invaluable service, educating South Africa’s next generation of entrepreneurs and business leaders,” commented Athena Turner, Hetzner’s marketing & communications manager.

TSiBA Education is a non-profit business school that was founded in 2004 and is registered and fully accredited with the Department of Higher Education. Students are not required to pay for their education monetarily, but rather to Pay it Forward by transferring the knowledge, skills and resources that they gain at TSiBA into their communities.

LEAP Science & Maths School is currently made up of six LEAP Schools that provide a high quality education aimed at talented learners from grades 8 to 12. These schools are based in the Western Cape (2 schools), Gauteng (3 schools) and Limpopo (1 school). The learners are sourced from township-based feeder schools. They do not pay school fees and are selected for enrolment because they display a potential to learn and a willingness to work hard.

The Maharishi Institute was founded in 2007 to provide disadvantaged youth access to Consciousness-Based tertiary education through accredited education partners and is focused on unlocking the genius of South African youth. The founding organization established in 1979 has pioneered the “free tertiary education” movement in South Africa over the last 14 years and is building an ethical, competent group of business and government leaders.


Hetzner increases traffic quotas and reduces traffic over-usage charges.

Posted: 21 January 2014

Hetzner remains committed to adding value to its customers and passing on cost-saving benefits wherever possible.

With this in mind, we are pleased to announce a significant increase in traffic quotas for all our dedicated servers and Volume Plan customers.

These changes will take effect from January 2014.

In addition, we have decreased the traffic over-usage cost for all dedicated servers from R3.20 per GB; now R2.20 per GB as well as our Volume Plan, which was R5.00 per GB; now R3.50 per GB.

We would like to take this opportunity to thank our customers for their ongoing support. We remain committed to transparent, sustainable business practices, providing you with a hosting service you can trust.

Hetzner has been selected as a finalist in the Customer Focus Awards

Posted: 25 November 2013

Hetzner has been selected as a finalist in the Customer Focus Award category for
this year's National Business Awards.

The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

“We’re delighted that our focus on customer service has been recognised by this forum. In all we do, we endeavor to be trusted in hosting, understanding that trust is the reward of care. Our customers are central to all we do at Hetzner,” comments Athena Turner, Hetzner’s Marketing & Communications Manager. This recognition also pays tribute to the incredible people that work at Hetzner.”

The National Business Awards was introduced in 2002 to recognise the success & innovation of South African companies.

Traffic over-usage costs reduced

Posted: 08 July 2013

We are delighted to announce a significant decrease to our traffic over-usage costs for all dedicated servers, effective immediately.

The new traffic over-usage cost is R3.20 per GB, a decrease of 54%

We continue in our efforts to increase the overall value proposition for our customers through our strategic supplier relations and our singular focus to provide you with a web hosting partner you can trust.

Hetzner brings German data centre engineering to SA

Posted: 02 July 2013

Hetzner announced today that construction is underway for a state-of-the art data centre in Samrand (Gauteng), which is expected to open its doors late 2013.

The new facility, with a hosting capacity of 1 200m², can house in excess of 12 000 servers. This will increase the company’s national capacity to meet growing customer demand as well as allowing Hetzner to expand its existing product line with the introduction of co-location services to the Gauteng market.

Athena Turner, marketing and communications manager for Hetzner, says that with this new development the company is building for growth, ensuring that Hetzner continues to deliver a reliable and long-term value proposition to its customers.”
“Hetzner South Africa’s building design and data centre efficiencies have been modelled off of Hetzner Online’s German facilities, including reducing our dependency on power intensive air-conditioning. Whenever the ambient temperature allows for it, we will make use of direct free cooling which reduces power consumption significantly,” comments Turner.

“This has been a long term project that we’ve been preparing for. Sourcing the right location for our facility was paramount. With our data centre in close proximity to fibre routes and a recently built power substation, we’re strategically positioned to maximise the benefits of the available infrastructure, enabling us to offer a cost-effective hosting service.”

“What’s more, the new location has also made multi-homing a reality for Hetzner. Through negotiations with various upstream network providers to find the most suitable connectivity options that will benefit our customers and our growing business requirement, we can confirm that EOH Carrier Services and Internet Solutions will function as our primary bandwidth providers. This will significantly increase Hetzner’s network resilience.”

Turner concludes, “We chose Gauteng as the location for Hetzner’s first Data Centre Park as it’s our primary market and generates the strongest demand for our services. Our Cape Town customers will continue to benefit from our recently retrofitted data centre at Great Westerford (Newlands) which has adopted many of the same engineering principles.”

Hetzner is taking a phased approach with the first of five data centres under construction, in what is to become a sophisticated Data Centre Park.

Hetzner SiteBuilder 2.0 is here. It’s so easy!

Posted: 26 June 2013

Hetzner is excited to announce the launch of SiteBuilder 2.0. With this new website creator tool, it’s super-simple to create and edit your website. No web design experience needed. Simply drag and drop images, videos, widgets and more, straight into your website. Even text can be added and edited directly on the page. If you get stuck, the comprehensive Help Centre will help you navigate through any fix.

What’s new?

Our SiteBuilder boasts a number of new widgets and functions that makes designing your website fast, easy and enjoyable

Get Social

Enhance your website by integrating your Facebook or Twitter accounts.

Mobile Website Publisher

Create a Mobile version of your website content at a click of a button (fully accessible with any iOS or Android smartphone device).

External Videos

Integrate external video content from any 3rd party video provider.

Maps & Directions

Display your location & directions on an interactive map.

Shopping Cart

Sell your products online with various payment methods including PayPal.

Embed 3rd party Apps

Integrate any type of external content application including online shops and 3rd party business services such as Amazon aStore and BookatOnce.

Package Options

SiteBuilder Lite (20 feature points*): R19 per month
SiteBuilder Standard (Unlimited feature points): R59 per month

* SiteBuilder Lite limits you to 20 feature points. Each widget (including additional pages) carries a feature point value. As you include or remove widgets on your site, the feature points tally is adjusted. Once the 20 points are depleted, you will be unable to add new widgets or pages, however you will still be able to edit text and images.


Getting Started

New SiteBuilder customers can purchase and launch SiteBuilder 2.0 by following the simple instructions found on our Help Centre

For more information contact

Hetzner’s new Data Centre

Posted: 02 April 2013

Increased Capacity in Cape Town Data Centre

Following the opening of our third Data Centre in Cape Town (September 2011), Hetzner has overhauled CPT2. We have employed the same high-spec design and innovative engineering solutions as well as the energy-efficient cooling and UPS systems that have made CPT3 resilient. This latest expansion has added 27% national capacity to our network.

With the opening of this latest facility, Hetzner has reintroduced the Remote Management Modules and also introduced Solid State Disks (SSD) as a new hardware add-on for TruServ™ servers. All new server orders will be provisioned in this Data Centre (now called CPT4).

Hetzner's new website design

We are very excited to have launched our new website design. The new look boasts a simple, uncluttered format while enhancing features and tools our customers have come to rely on.

Improvements include, an easy-to-access konsoleH login bar at the top of each page, a main navigation bar that moves with you as you scroll, a site map for easy reference, comprehensive and easy-to-compare product matrices with printer friendly functionality.

Hetzner is an accredited CO.ZA Registrar

Posted: 23 January 2013

UniForum has taken the decision to appoint accredited Registrars to better facilitate the administration of CO.ZA domains. With this in mind, Hetzner has become an accredited Registrar.

Part of this administrative improvement for managing domains involves moving all existing CO.ZA domains to the new Extensible Provisioning Protocol (EPP) system, which is an internationally accepted standard that has proven to be a simpler and more effective way of administering domains. Hetzner will undertake to do this move over the next few months. This new system replaces the email ticket system that you would be accustomed to.

What you need to know about EPP:

  • Domain Contacts: With the introduction of EPP, there is no longer an admin or technical contact. Going forward, only the Registrant details are retained for each CO.ZA domain.

    • Domain Registrations: New domain orders, if cancelled within 7 days of ordering, will be subject to a R5 grace period fee. However, if you cancel after the 7 days you will be liable for the full registration fee.
    • Domain Transfers: With the introduction of EPP, transfer requests will still generate a voting ticket, however, only the Registrant will vote. Hetzner will not vote on transfer tickets. Transfers will be effective immediately, once approved by the Registrant.
    • Registrant Updates: Updates are performed in konsoleH without a voting ticket being generated. This means that should an unauthorised person gain access to your konsoleH control panel, they would be able to transfer domains from your ownership. With this change it is increasingly important that you control who’s given access to your hosting profile via konsoleH. Registrant updates will take 5 days to complete. Notifications are sent to the outgoing Registrant.
    • DNS updates: DNS details are updated immediately.

Moving your domain to the new EPP system:

You will receive a voting ticket from UniForum. Please ignore this ticket as Hetzner, now an accredited Registrar, will accept the ticket on your behalf. This will ensure that you are on the new system.

Further reading:

  • Visit our Help Centre, and view the articles relating to Domain Administration.
  • You can read more on EPP on UniForum’s site.
  • Read more about the Registrant voting procedure.
  • We’ve taken the opportunity to update our Hosting Terms to reflect the new procedures that govern our Domain Name Services. Please familiarise yourself with this information (found under Clause 5).

Hetzner increases disk space quotas

Posted: 08 August 2012

We are delighted to announce a significant increase to Disk Space quotas for all Web Hosting and Managed Dedicated customers, with immediate effect. The new Disk Space Quotas are as follows:



New quotas

Web Hosting


1 GB

Micro Pro

2 GB

Basic 5 GB
Standard 10 GB
Advanced 15 GB


20 GB



New quotas

Managed Dedicated


250 GB

Managed Plus

500 GB

Managed Commerce 1 TB
Should you have received a Disk Usage notification on 1 August, you can safely ignore the warning. However if your disk usage has exceeded the new quotas, you will receive a warning on 10 August. Failing to reduce your disk usage will result in over-usage charges.

We have updated our Acceptable Use Policy in line with our revised quotas and would like to encourage you to review the updated policy. Customers will be charged over-usage should they exceed the revised disk quotas.

Please use the Disk Cleanup tool in konsoleH to effectively manage your disk space. You can also refer to our Help Centre for further assistance.

Traffic quotas increased up to 150%

Posted: 06 August 2012

We are delighted to announce a significant increase to our traffic quotas for all TruServ™ servers. Quotas have increased up to 150%:



New quotas

% increase




500 GB



TruServ™ Plus

1 TB


TruServ™ Commerce

1 TB


We’d also like to take this opportunity to draw your attention to our new server deployment timelines – all new server orders will be activated within an average of 8 business hours of placing your order. This applies to standard builds across our Dedicated Server range.

If you’re looking to order another TruServ™ server, August is the time to do it: all new TruServ™ Plus servers receive free setup for the full month of August!

We continue in our efforts to increase the overall value proposition to our customers through our strategic supplier relations and our singular focus to provide you with a web hosting partner you can trust.

New TruServ™ Commerce hardware at a reduced price

Posted: 31 May 2012

This update makes provision for more RAM and disk space at a lower monthly price. Sign up for a TruServ™ Commerce package in June and save R895 on setup fees!

The new hardware introduces a significant increase in RAM and disk space with customers also able to replace the standard SATA disks with 300 GB SAS disks*.

All new server orders will be provisioned in our latest Cape Town Data Centre facility. For more information, please contact our Dedicated Sales team on


NEW TruServ™ Commerce

OLD TruServ™ Commerce

Monthly fee

R2 395

R3 495

Once-off setup fee

R895 (free setup for June orders)

R1 795

Hardware system


Dell R710


Intel Xeon E3 1230
3.2 GHz Quad Core

2 x Intel Xeon E5520
2.26 GHz Quad Core


H/Ware RAID 5 (battery backup)

H/Ware RAID 5 (battery backup)




Power Supply

Dual Hotswap

Dual Hotswap


3 x 1 TB SATA HDD (Enterprise-class)

3 x 500 GB SATA HDD (Enterprise-class)

* This request should be made at the time of placing your server order. The SAS disks will incur an additional monthly fee for the first 12 months.

We remain committed to providing you with a hosting service you can trust.