Account Blocking Policy
Hetzner provides an Account Blocking Facility, used mostly by our Resellers, as a mechanism to disallow use of a website and email functionality in the case of non-payment by a client
This tool is made available to all our customers via our control panel, konsoleH.
Hetzner offers this service in good faith and reserves the right to unblock any account if a Profile Owner/Authorised Contact remains unavailable for over 24 hours or if foul play, malice, or unfair business practice is suspected.
In electing to use this facility, it remains the responsibility of our customers to ensure that their contact information is up to date and that they are available to respond to queries within a 24 hour period. It is considered an abuse of this service should your contact details be out of date or if you are unavailable to Hetzner and/or your client within a reasonable timeframe. Should Hetzner Resellers/Account Holders be unavailable to Hetzner and/or their clients where it is deemed an emergency situation, Hetzner will act in the interest of business continuity.