Complaints Escalation Procedure
We aim to deliver excellent service to all our customers, however we realise that issues can arise from time to time that need to be escalated.
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At Hetzner, we are committed to resolving your issues and concerns as quickly and efficiently as possible. Please take a few moments to communicate how we have failed to meet your expectations either by using the online form below or by emailing us at complaints@hetzner.co.za
Complaint escalation
Fields marked with an * are mandatory.What we will do:
On receipt of your complaint our Customer Services Manager will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within five business days of us receiving your correspondence. It may also be necessary for us to contact you during the course of the investigation.