Complaints Escalation Procedure
We aim to deliver excellent service to all our customers, however we realise that issues can arise from time to time that need to be escalated.
Complaint escalationFields marked with an * are mandatory.
What we will do:
On receipt of your complaint our Customer Services Manager will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within five business days of us receiving your correspondence. It may also be necessary for us to contact you during the course of the investigation.